P&G update: 26.10.23

Levelling Up and Regeneration Act; Party conferences; Regulator of Social HousingCost of Living PaymentsCharity Commission

Latest Policy and Governance legislation that could impact and/or may require action from our member charities, with links to further information where applicable:

****STOP PRESS****

Levelling Up and Regeneration Act received Royal Assent on Thursday 26th October – The Almshouse Association will provide a full update shortly.

2023 Party Conferences

Party Conference Update: Desire to build more housing across the political spectrum 

Autumn is party conference season and this year saw an increase in their importance for all the main political parties, as there must be a general election by January 2025 at the latest. 

  • The Conservatives in Manchester were less vocal about housebuilding announcements than the other parties. The Conservative Party is concentrating on the Levelling Up and Regeneration Bill, its flagship housing and communities legislation and The Almshouse Association continues to lobby for almshouses to be included within the definition of affordable housing for planning purposes.  The fringe programme at the Conservative party conference showed that housing is increasingly being seen as an issue which must be tackled if their pledge to build 300,000 homes each year is to be achieved.  
  • The Labour party conference took place in Liverpool and they were much more vocal about their ambitions for housebuilding, albeit somewhat matching the Government’s target by pledging 300,000 new homes each year. In contrast, however, there were proposals to establish new towns, allow some housebuilding in some parts of the green belt to be designated grey belt, making it easier to build on brownfield land and encourage more council house building.  Labour also had a busy fringe calendar for housing related matters. 
  • The LibDem political conference was held in Bournemouth and saw the party’s membership overrule its leadership by refusing to pledge to scrap the national target of building 380,000 new homes per year.  The Young Liberals were at the heart of the debate.  As part of overall housebuilding efforts, the LibDems are pledging to build at least 150,000 new council and social homes a year. 
  • The Green party in Brighton pledged to ensure a home that’s “warm, safe and affordable for everyone” was possible, giving the legal right for homes to be properly insulated, damp-proofed and mould-free, and with the cost of renting set in line with local wages. 

Party conference season has demonstrated that whilst there are clear differences between the parties on policy, for once all parties seem to be agreed on the principle of building more houses. 

This could be very important for the almshouse movement if it is matched at the local level by Councils and Councillors across the country, who are usually responsible for planning related matters on a local level.  Our Policy & Engagement Officer, Charles Fifield, a former Borough Councillor, attended the Conservative Party Conference. He spoke to a broad range of Councillors across a variety of fringe events and found general support for the almshouse concept from Councillors, once explained. 

To help spread the word more easily to MPs and Councillors, we have updated the public area of the website to include a specific page for MPs and Councillors, along the main horizontal menu bar, to make it more visible and would encourage members to use this too in correspondence with MPs and Councillors: https://www.almshouses.org/mps-councillors/  

Regulator of Social Housing 

RSH has been running a consultation regarding the level of fees it charges registered providers.  TAA has liaised with the National Housing Federation and are lobbying for a reduced fee basis for providers with less than 250 units, to ease the burden of the proposed doubling of the flat rate for providers with up to 1,000 units. 

The consultation closes on 31 October 2023. 

Cost of Living Payments dates announced 

Millions of households across the UK will receive £300 directly from the Department for Work and Pensions (DWP) between 31 October and 19 November.

  • Millions of households to receive £300 from DWP between 31 October and 19 November 2023 
  • This is the second of 3 payments totalling up to £900 supporting eligible people on means-tested benefits with the cost of living 
  • Payments make up part of government’s record financial support for the most vulnerable worth an average of £3,300 per household 
  • Tax credits-only customers who do not qualify for a payment from DWP will receive £300 from  HMRC  between 10 and 19 November 2023. 

Click here for details

Charity Commission 

The Charity Commission are increasingly tightening up on financial reporting deadlines i.e. Annual Return, Accounts and Trustees Annual Report (TAR) together with up to date information on Trustees,  which some had fallen behind with due to the Covid pandemic.   

We would remind all our members to keep up to date with their statutory filing duties as part of their legal obligations under the Charities Act 2011.  Further information, guidance and useful links can be found here.

posted 26 October 2023


HRH The Princess Royal opens new homes at Cutbush and Corrall almshouses in Maidstone

HRH The Princess Royal opened twelve new almshouses at the Cutbush & Corrall Charity in College Road, Maidstone. She was accompanied by His Majesty’s Lord-Lieutenant of Kent, the Lady Colgrain.

HRH, escorted by the Clerk & Chief Officer of the Cutbush & Corrall Charity, Liz Abi-Aad, visited residents in their homes and met with invited guests as they enjoyed lunch including local dignitaries, residents, trustees, staff and contractors who had worked on the project.

Six existing almshouses originally built in the 1920s were converted into twelve flats when trustees realised the houses were too big, too costly to run and too difficult for individuals with reduced mobility to negotiate.  The new one-bedroom flats provide compact, high-quality, affordable accommodation suitable for the Charity’s beneficiaries.

HRH unveiled a plaque to commemorate the event and presented Caroline Highwood and Sue Darbyshire, both trustees of the charity, with long service awards.

The Charity welcomes applications from local people who meet the criteria for living in an almshouse. Please contact 01622 765612 for further information.

About Cutbush & Corrall Charity

Often described as “Maidstone’s hidden gem”, the Cutbush & Corrall Charity (213463) was founded in 1865 by Thomas Cutbush. His legacy lives on with today’s trustees committed to providing “affordable housing for older people who would otherwise find it difficult to meet their housing needs”.

Over the past 157 years, the Charity has grown significantly.  It is now the only almshouse charity in Maidstone and with 154 properties one of the largest almshouse charities in the country.

Further reading:

posted 26 October 2023


Three almshouse visits in a month for the Association’s busy Royal Vice Patron!

In his third almshouse charity visit of the month, Uxbridge United Welfare Trust welcomes HRH The Duke of Gloucester

After days of non-stop rain, on Friday 20 October 2023 the almshouses in Uxbridge were blessed with blue skies and delighted trustees, staff and residents of Uxbridge United Welfare Trust came out to welcome HRH The Duke of Gloucester to the official opening of Ossulton Court.

Ossulton Court is the latest almshouse to be built by Uxbridge United Welfare Trust which has 20 almshouse apartments in the centre of Uxbridge. All are for local state pensionable aged residents who qualify for housing benefits. All the apartments at Ossulton Court offer step-free access and the wet rooms and kitchens built in these units allow all the residents who live here to remain in their homes for longer.

All of us here at Uxbridge United Welfare Trust are incredibly proud of our new almshouse development. This is our fifth reincarnation of almshouse living in Uxbridge spanning over 300 years. Ossulton Court is a shining example of what a 21st century almshouse should be.  Safe, secure, step free access housing, for local elderly people in the centre of our town.”

Dominic Gilham, CEO for Uxbridge United Welfare Trust

The project to build Ossulton Court took just over four years from planning to completion.

During his visit, His Royal Highness engaged with residents, staff, and trustees, and was given a guided tour of the stunning new almshouse development, as well as a beautiful display of apple trees that were planted during the pandemic. Each tree is dedicated to a resident and bears their names on small plaques at the base of the trees.

Resident Mrs Janet Brown welcomed His Royal Highness into her flat, where he enjoyed the view overlooking the wonderful courtyard garden, tended to by the residents.

The visit culminated in a gathering in the dining area, where His Royal Highness joined residents for a piece of cake and some enjoyable conversation. His Royal Highness also unveiled a special commemorative plaque and signed the visitor’s book.

“His Royal Highness created such a positive atmosphere during his visit, meeting all the residents and trustees. He spoke knowledgeably and enthusiastically about the almshouse model and the impact almshouses, such as Ossulton Court, have on the lives of residents. With his architectural background, the Duke noted how the new building had captured much of the heritage of the almshouse model with its wonderful courtyard and orchard.”

Nick Phillip, CEO The Almshouse Association

His Royal Highness, The Duke of Gloucester, is the Royal Vice Patron for The Almshouse Association. The Association is an essential component of the almshouse movement; providing support, information, and guidance on a broad range of general and specific issues, to over 1600 independent almshouse member charities that provide low-cost community housing for around 36,000 residents across the United Kingdom.

Many of The Duke’s Patronages are related to architecture and conservation, both areas in which The Duke remains deeply interested. He was elected a corporate member of the Royal Institute of British Architects in 1972 and he is President of the Scottish Society of the Architect-Artists. His fellowships include those of the Institution of Structural Engineers and the Royal Incorporation of Architects in Scotland.

His Royal Highness is a supporter of several architectural preservation societies, including the Kensington Society and the Victorian Society, as well as the International Council on Monuments and Sites, UK National Committee.

posted 24 October 2023


Wells Almshouses welcomes HRH the Duke of Gloucester

Residents, staff and trustees were delighted to welcome His Royal Highness the Duke of Gloucester to the Bubwith site, its almshouses and chapel on 16 October 2023.

It is such a great honour to welcome our Royal Vice Patron to one of our most valuable historic member charities. The Duke seemed genuinely impressed by the wonderful architecture that is the hallmark of the almshouse movement. Almshouses like the City of Wells Charity carry centuries of living heritage and the story of hundreds of lives having been enhanced through this close community.”

Nick Phillips, CEO of The Almshouse Association

During his visit, His Royal Highness engaged with residents, staff, and trustees, and was given a guided tour of the medieval buildings, gardens, chapel and Guildroom by Chair of Trustees Stewart Cursley and resident trustee James Fane-Gladwin.

The Duke was particularly interested in the Bubwith chapel which was built in the 15th Century and is currently subject to an exciting project to restore it into a new community space in Wells, supported by National Lottery players.

Resident Mo Joyce welcomed  him into her flat, where he enjoyed the view overlooking the walled garden. The visit culminated in a gathering in the Guildroom, where His Royal Highness joined residents for a piece of cake and some enjoyable conversation.

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“It was an honour to meet His Royal Highness who was particularly interested in the chapel and its plans for the future, and we thank him for his kind visit.  I would also like to thank the staff and trustee members who organised the visit and the residents who attended on the day.”

Chair of Trustees Stewart Cursley

Many of The Duke’s Patronages are related to architecture and conservation, both areas in which The Duke remains deeply interested. He was elected a corporate member of the Royal Institute of British Architects in 1972 and he is President of the Scottish Society of the Architect-Artists. His fellowships include those of the Institution of Structural Engineers and the Royal Incorporation of Architects in Scotland.

His Royal Highness is a supporter of several architectural preservation societies, including the Kensington Society and the Victorian Society, as well as the International Council on Monuments and Sites, UK National Committee.

His Royal Highness, The Duke of Gloucester, is the Royal Vice Patron for The Almshouse Association, a membership charity that supports a network of over 1600 independent almshouse charities throughout the United Kingdom. Almshouse Association members manage more than 30,000 almshouses, providing vital housing solutions for approximately 36,000 individuals in need, contributing significantly to local community housing.

posted 19 October 2023


HRH Duke of Gloucester joins Courtauld Homes of Rest centenary celebrations


On Tuesday 3 October, His Royal Highness, The Duke of Gloucester, Vice Royal Patron of The Almshouse Association, joined the trustees, founder’s family and residents at Courtauld Homes of Rest almshouses to join in their centenary celebrations

There was a buzz of excitement as guests gathered in the marquee to await His Royal Highness’s arrival. Plans had been underway for many months with trustees and residents busy making sure their almshouses and the site were in tip-top condition to receive their Royal visitor.

Upon arrival, His Royal Highness was presented by the Lord-Lieutenant of Essex, Jennifer Tolhurst to Adrian Corder-Birch, a Deputy Lieutenant and Clerk to the Trustees, who then introduced The Duke to the Mayor of Halstead, the Chairman of the Board of Trustees for the Courtauld Homes of Rest, Anthony Shelton and Nick Phillips, the Chief Executive of The Almshouse Association.

“It was a great honour to meet His Royal Highness and to introduce the Mayor, our trustees and members of the Courtauld family to him.  As I accompanied The Duke around our almshouses, he asked questions about the history, architecture, and gardens in which he was clearly very impressed.  He was particularly interested in our residents and spoke to all of them.”

Adrian-Corder Birch, Deputy Lieutenant and Clerk to the Trustees

Many of the Duke’s Patronages are linked to architecture and conservation, areas the Duke holds great interested in so the Reading Room at Courtauld Homes of Rest were a much appreciated part of his visit. He quickly spotted the pictures and architect’s plan which adorned the walls along with the history of the Courtauld family.

Mr. and Mrs. Fenner were honoured to have the unique privilege of meeting His Royal Highness in their almshouse. They enjoyed a delightful conversation with The Duke, commenting that his visit will be a cherished memory that they will hold dear for years to come.

“My wife Sandra and I were pleased to welcome The Duke into our home, where we have lived for five happy years.  The Duke was interested in the internal layout and learning about our occupations prior to retirement.”

Mr Fenner, resident

After afternoon tea with the trustees, residents and other guests, George Courtauld, Vice Chairman of the Trustees thanked The Duke for his visit.  The Duke gave a warm and informed speech about the almshouse model and its value to the community which delighted all who attended. He then cut the splendid centenary cake made by Jennifer Smith and unveiled two blue plaques to commemorate distinguished members of the Courtauld family and a third plaque recording his visit. 

George Courtauld then presented The Duke with a book about the history of the Homes of Rest and other almshouses, written by Adrian Corder-Birch, especially for the centenary. 

Nick Phillips, CEO, The Almshouse Association commented, “It was a great privilege and honour to receive our Royal Vice Patron, HRH The Duke of Gloucester, at one of our member almshouse charities. The Duke spoke knowledgably and enthusiastically about the almshouse movement and his visit and interest really gave a terrific boost the charity trustees and residents. It was a lovely day that all will remember warmly.

“The Courtauld Homes of Rest has been a member of The Almshouse Association for several decades and to receive a visit from its Royal Vice Patron in recognition of our centenary was a great privilege.”                                   

Chairman, Mr Tony Shelton
HRH visit makes the front page of the Halstead Gazette

posted 12 October 2023                                                    


Southwark’s Appleby Blue Almshouses

A newly developed social housing project which reimagines the almshouse concept for modern, inner-city living

as published by Housing LIN – Appleby Blue – Inspirational Achievements – Resources – Housing LIN

United St. Saviour’s Charity has worked to support the people and communities of Southwark for almost 500 years. Uniting the people and charitable organisations in the borough, it tackles social need through a unique grant making programme and helps to build strong, supportive and well-served communities through its sheltered housing for older people across its three almshouses, St Saviour’s Court, Hopton’s Gardens and its newest development, Appleby Blue.

The development was completed in May 2023, and provides 57 homes for a total of 63 residents aged 65 or over in Southwark.

Designed by Stirling Prize-winning architects, Witherford Watson Mann, the building provides a blueprint for future adult social housing projects for older persons.

The recent Almshouse Longevity Study found that living in an almshouse can boost a resident’s lifespan by as much as two and a half years. Appleby Blue represents a progressive evolution of this typology – it flips the conventional model of the almshouse as a retreat from society, built in the outer environs as an inward-looking development, firmly on its head. Located in the heart of Bermondsey with a bus stop right outside and the hustle and bustle of inner-city living, Appleby Blue enables its residents to remain active members of a thriving, intergenerational and diverse London community.

Appleby Blue is named after one of United Saint Saviours Charity’s original benefactors, Dorothy Appleby. ‘Blue’ refers to the central marketplace of Bermondsey, rooting the development in its locale and noting the charity’s ties to the area going back more than five-hundred years.

Features

The building is designed to connect residents through its porous nature and welcoming floorplan, cultivating a strong sense of community and reducing loneliness.

Photo Credits: Philip Vile

The 2-5 storey design enables a cascading level of interaction between the surrounding community and the almshouse residents. A luscious roof terrace includes raised beds for growing herbs and vegetables. The detail of the project is impressive, with raised beds created with residents in mind, to enable recreational gardening activities despite varying mobility levels.

The main communal space, the Garden Room, opens on to a planted garden court with a raised water feature running throughout, designed by Grant Associates. It forms the traditional almshouse courtyard style centre of the building, offering a space for residents and visitors to socialise or relax in peace and quiet. The acoustics of the space coupled with the sound of the water feature creates a relaxing, sanctuary-like space for residents and visitors, whilst remaining just a few feet away from the local transport links that keep them connected to the city.

Community

The resident support model for the almshouse is integral to the physical environment and place. The team works closely with the Appleby Blue Centre Manager to create a holistic support plan which encompasses repairs and maintenance, benefits guidance and health and wellbeing. Appleby Blue also offers residents a library area, hobby room and skills room, where events from crochet lessons to digital skills sessions will be hosted for both residents as well as the wider community. The intergenerational use of the building aims to break down the barriers between young and old.

The Appleby Blue community kitchen sits at the heart of the building, as a kitchen should, with United St Saviour’s Charity running culinary-based community projects with local organisations to foster intergenerational connectivity in Southwark and provide important upskilling opportunities for young people in the borough.

Photo Credits: Philip Vile

United St Saviour’s is working alongside research partners at Bournemouth University to explore how multigenerational socially inclusive activities can be co-created with older people around food growing, cooking and meal sharing to improve their health, wellbeing and social connectedness.

Funding

Appleby Blue occupies a site previously occupied by a care home, which had fallen into disrepair and was no longer fit for purpose. It is the off-site social housing provision funded by a private residential development ‘Triptych’, developed by JTRE in neighbouring Bankside. The development has been made possible through a partnership between the freeholders London Borough of Southwark, and UStSC, who lease it and will manage it in perpetuity.

Martyn Craddock, CEO of United St. Saviours Charity said:

“Appleby Blue Almshouse reimagines the historic model of a retreat from society, in favour of direct contact with urban life. The beautiful design of the building coupled with our charity’s support services, aims to change the perception of sheltered social housing, and influence future developments for the better. By providing a high quality and well-designed home, older people should be more ready to move from their often unsuitable or under-occupied housing, yet remain in the community where they have lived for many years. The building is designed with social interaction as a core principle and we intended to use this wonderful building to its full potential to continue to transform lives and meet the needs of our older residents.”

Alison Benzimra, Head of Research and Influence said:

“United St Saviour’s Charity will be incorporating all our learnings into our practices. We are journeying with our residents to determine what aspects of the building’s physical design, community activities and resident support model impact health and wellbeing in later life. Through collaborations with our trusted research partners, such as Bournemouth University, we aim to share our findings widely so we can positively influence policy and practice both locally and nationally as our ageing population continues to increase. Appleby Blue is a place where people can relax, meet others, and participate in a range of activities that enable both residents and people from the local community to keep fit, healthy and active – a place where residents are firmly at the centre of life around them.”

For more information, please visit www.ustsc.org.uk

posted 10 October 2023

Photo Credits: Philip Vile


P&G update: 27.09.23

Charity Commission Quiz; Cost of living payment; Net zero; Powers of attorney; Defibrillator funding

Latest Policy and Governance legislation that could impact and/or may require action from our member charities, with links to further information where applicable:

Charity Commission updates

  • Charity Commission launches new quiz for trustees to test their knowledge – The Charity Commission’s next phase of its Trustee Campaign gets underway.  Support for Charity Trustees, including 5-minute guides on issues like safeguarding, managing finances and conflicts of interest, together with a Trustee Quiz: 

Second 2023 to 2024 Cost of Living Payment dates announced

Millions of households across the UK will receive £300 directly from the Department for Work and Pensions (DWP) between 31 October and 19 November.

  • This is the second of 3 payments totalling up to £900 supporting eligible people on means-tested benefits with the cost of living
  • Payments make up part of the Government’s record financial support for the most vulnerable worth an average of £3,300 per household
  • Tax credits-only customers who do not qualify for a payment from DWP will receive £300 from HMRC between 10 and 19 November 2023

Click here for link to full details

Net Zero by 2050

PM recommits UK to Net Zero by 2050 and pledges a “fairer” path to achieving target to ease the financial burden on British families

UK’s over-delivery on reducing emissions provides space to take a more pragmatic, proportionate, and realistic approach to reaching net zero. The changes are as follows:

  • Delay the ban on installing oil and LPG boilers, and new coal heating, for off-gas-grid homes to 2035, instead of phasing them out from 2026. Many of these homes are not suitable for heat pumps, so this ensures homeowners are not having to spend around £10-15,000 on upgrading their homes in just three years’ time.
  • Set an exemption to the phase out of fossil fuel boilers, including gas, in 2035, so that households who will most struggle to make the switch to heat pumps or other low-carbon alternatives won’t have to do so. This is expected to cover about a fifth of homes, including off-gas-grid homes – those that will need expensive retrofitting or a very large electricity connection.
  • Scrap policies to force landlords to upgrade the energy efficiency of their properties, but instead continue to encourage households to do so where they can.
  • Raise the Boiler Upgrade Grant by 50% to £7,500 to help households who want to replace their gas boilers with a low-carbon alternative like a heat pump.

Click here for full details

Step forward to online Lasting Power of Attorney

The most vulnerable in society will be better protected as reforms to simplify and streamline lasting powers of attorney are given Royal Assent.

  • Power of Attorney Act receives Royal Assent
  • creates new safeguards to protect against fraud and abuse
  • digitalisation to improve processing time and reduce human error

These legal agreements enable a person to grant decision making powers about their care, treatment or financial affairs to another person if they lose mental capacity.

The Powers of Attorney Act fires the starting gun on bringing the existing paper-based process online for the first time. The changes, when introduced, will make the system quicker, easier to access and more secure for the thousands of people who make and rely on a lasting power of attorney every year.

The legislation, which was introduced by Stephen Metcalfe MP and supported by the government, will also strengthen existing fraud protection by allowing checks on the identity of those applying for a lasting power of attorney.

The new online system and the additional safeguards are now being developed by the Office of the Public Guardian. 

Click here for full details

Defibrillator funding for community spaces across England

The Department of Health and Social Care is inviting interested organisations to register expressions of interest for its £1 million Community Automated External Defibrillators Fund, aimed at increasing the number of AEDs in public places where they are most needed and to help save lives.  

The Defibrillators will be provided in an external lockable cabinet and confirmation of match funding (c.£750) will be required. 100 defibrillators will be selected to be fully funded, selected from the applications in areas that most need a defibrillator.

Charities can apply, eligibility conditions include the defibrillator cabinet must be located outside in an area that is accessible to members of the public 24 hours a day, provide match funding (c.£750), be able to provide an external power source to ensure the defibrillator cabinet light and heater operate to keep the device at the right temperature.

Click here for full details

posted 25 September 2023, updated 27 September 2023


New Information Hub for housing professionals

The Housing Information Hub will support homebuilding, placemaking and regeneration by providing the sector with a new, national index of professional housing resources.

Press Release: 20 Sept 23: Homes England has announced a new national index of professional housing resources, The Housing Information Hub, now available on GOV.UK, will support the sector by providing direct access to over 300 sources of guidance, information and tools relating to homebuilding, placemaking and regeneration.

Developed by Homes England’s Local Government Capacity Centre, the Housing Information Hub is one of a series of new initiatives designed in collaboration with local authorities and other partners to respond the needs, and asks, of the sector.  With the aim to cover the full housing and delivery journey, resources are split into five key areas – financing, leading, building, using land and planning.

  • Financing homebuilding and regeneration – information on economic appraisals, financial viability, cost estimation, funding, delivery mechanisms, the Delivery Partner Dynamic Purchasing System and procurement
  • Leading homebuilding and regeneration – information on community engagement, governance, programme and project management, and resources and risk management
  • Building healthy places – information on design, infrastructure, construction management, Modern Methods of Construction (MMC) and self and custom-build
  • Using land for homebuilding and regeneration – information on identifying land, land acquisition, brownfield land, land disposal, due diligence, feasibility and partnership working
  • Planning for homebuilding and regeneration – information on masterplanning, local planning, planning conditions, environment and sustainability, garden towns and villages, estate regeneration and housing tenures

posted 25 September 2023


Social Media Use

Charity Commission Press Release: Regulator publishes new guidance on charities’ social media use.

From: The Charity Commission Published 18 September 2023

The Charity Commission has issued new guidance on charities’ use of social media. Published 18th September 2023, the guidance makes clear that social media can be a highly effective way for a charity to engage its audiences and communicate about its work but that there are risks involved, which trustees should plan for.

The new guidance is clear that charities using social media should have a social media policy in place and should ensure the policy is followed. This is standard practice in many charities and across other sectors and industries, and can help an organisation avoid problems and address issues swiftly if they occur.

The regulator says its casework has revealed a knowledge gap. Trustees are not always aware of the risks that may arise from using social media, meaning that some do not have sufficient oversight of their charity’s activity, leaving them and their charity vulnerable. The guidance aims to help trustees understand these risks, how their legal duties apply, and what to consider if issues arise.

The guidance:

  • makes clear that the regulator does not expect that every charity will involve trustees in the day-to-day running of the charity’s social media but that trustees must understand their legal responsibilities even if delegating tasks
  • sets out the expectation that charities using social media should have a policy in place to explain how using social media will help deliver the charity’s purpose and should include the charity’s own guidelines, such as those on the conduct of trustees, employees and volunteers using social media on the charity’s behalf
  • contains an easy-to-use checklist to help trustees and senior employees have informed conversations on what the right policy for them looks like
  • says charities should have guidelines to manage the risk that content posted by individuals connected to the charity in their personal capacity, particularly those who are high profile like CEOs, may negatively impact the charity by association. It also makes clear that trustees, employees and others have the right to exercise their freedom of expression within the law
  • signposts organisations and resources that can help trustees if they want to improve their social media skills.

The new guidance was subject to a formal consultation, which ran from January to March 2023. The Commission received 396 responses. Many welcomed the guidance, but some felt it could be clearer to explain what is and is not expected of trustees. The regulator has made a number of changes to clarify the Commission’s regulatory expectations in light of the feedback. The final guidance also further emphasises the benefits of using social media, so that charities can have confidence in their ability to make use of them.

Paul Latham, Director of Communications and Policy at the Charity Commission, said:

There are many benefits to using social media, which can be an effective tool for campaigning, communicating with the public and reaching new and existing supporters. However, trustees need to be alive to the risks it can generate, including to a charity’s reputation. We have published this guidance because we want trustees to think carefully about what they want to achieve when using social media and then apply our guidance to help ensure their charity is protected.

We know trustees are busy and don’t expect them to be social media experts. Our guidance is also clear that their oversight need only be proportionate. However, it is the duty of trustees to act responsibly, in their charity’s best interests, and in line with the law. This includes when posting online. Our guidance will help charities to navigate their use of social media with greater confidence and will support the Commission to regulate this high profile and fast paced area in a fair and balanced way.


Consumer Standards Consultation: Association draft response

The Almshouse Association has put together a response to the Government’s consumer standards consultation on which we would welcome members’ feedback.


The Government has been seeking views on four consumer standards that set out the specific expectations and outcomes registered providers will be expected to achieve from April 2024, replacing the existing consumer standards that are currently in place.

The standards they are proposing are:

  • The Safety and Quality Standard
  • The Transparency, Influence and Accountability Standard
  • The Neighbourhood and Community Standard
  • The Tenancy Standard

These standards have been designed to reflect the Government’s revised statutory objectives as set out in the Housing and Regeneration Act 2008, as amended by the Social Housing (Regulation) Act 2023 (2023 Act), meet expectations set out in the Social Housing White Paper (the White Paper) in respect of a revised consumer regulation role for the regulator and, strengthened to ensure they remain fit for purpose.

The 2023 Act amends the Housing and Regeneration Act 2008 to give the regulator the power to issue a Code of Practice in relation to its consumer standards. As part of this consultation, the government is seeking views on a draft Code of Practice to amplify the proposed standards and assist registered providers in understanding how they might achieve compliance.

Following this consultation, the Government will consider the responses received and then set out their decision on the final form of the consumer standards and Code of Practice. They expect to replace the existing consumer standards with the final revised standards from April 2024.

Full details can be found on the Gov.uk website here .


posted 18 September 2023