Annual Research Symposium

February 2026: Hosted at the Ironmongers’ Hall, this year’s Almshouse Association Research Symposium was more than a gathering; it was a powerful coming together of minds, ideas and shared purpose to advance almshouse and charity housing research.

Experts, academics, funders and almshouse charities travelled from across the UK and Europe, for a day defined by curiosity, collaboration and a shared commitment to improving lives. The room was full, the energy unmistakable, and conversations, on and off stage were rich with possibility.

At its heart was a growing recognition: research matters. It shapes how we design, manage and evolve almshouses for the future. Hearing leading voices in housing, architecture and academia was not only insightful but genuinely inspiring, opening new ways of thinking and fresh opportunities for impact.

Understanding loneliness and designing against it

This year’s theme tackled one of society’s most pressing challenges: loneliness. Discussions revealed how deeply place, design and community influence our sense of connection. From building layouts to shared spaces, from neighbourhood planning to everyday interactions, every detail shapes whether people feel isolated or included.

The message was clear: thoughtful design can transform lives.

The symposium became a vital platform for sharing research, exchanging ideas and building momentum towards solutions that don’t just house people, but help them thrive.

Perspectives across generations and borders

The programme brought together insights from past and present, local and international. Speakers from across Europe highlighted how countries such as the Netherlands and Liechtenstein have long understood the link between environment and wellbeing, offering powerful examples of design that actively combats loneliness.

Closer to home, UK researchers presented compelling evidence on people-centred design, health and wellbeing, and housing experiences, from Suffolk to the private rented sector. Together, these perspectives showed how evidence-led thinking can reshape housing for the better.

Where research meets real life

Beyond theory, the symposium showcased real-world impact. From resident engagement at Morden College, to age-friendly initiatives in Bath, to innovative projects in Bermondsey, each example demonstrated what happens when insight is turned into action.

These are not just ideas, but living communities built on dignity, connection and care.

Turning insight into action

A defining strength of the day was its focus on action. Speakers explored how research can influence policy, improve housing provision and create healthier, more connected communities. Panel discussions challenged assumptions, shared experiences and identified priorities for the future.

Frameworks such as Housing LIN’s HAPPI principles and the TAPPI programme grounded these conversations, reminding us that good design is not a luxury, but a foundation for independence, wellbeing and social connection.

The power of coming together

Above all, the symposium highlighted the importance of connection. By bringing together diverse voices from researchers and practitioners to international partners, it created space for ideas to grow and collaborations to take root. It reinforced something fundamental: tackling loneliness requires more than individual effort. It demands shared vision, cross-disciplinary thinking and collective commitment.

As conversations continue beyond Ironmongers’ Hall, one thing is clear: the momentum is building, and the future of almshouse living will be shaped not only by tradition but by bold, evidence-driven innovation.

“Thoroughly enjoyed yesterday and to see old friends, new friends and make new ones!”

Jeremy Porteus, CEO, Housing LIN

“I just wanted to congratulate you on providing us with such a wonderful day of talks and networking opportunities. In my 32 years of academia, it’s hard to think of a research day which I have found more interesting!”

Professor Ben Rickayzen PhD FIA  C.Act,  Faculty of Actuarial Science and Insurance, Bayes Business School (formerly Cass), City St George’s, University of London.

posted 30 April 2026


Housing Ombudsman update April 2026

FAO: Registered Providers and those that have registered with the Housing Ombudsman voluntarily to assist with the completion of annual submissions.

Please see below update from the Housing Ombudsman

View as a webpage
Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. 
Annual submission form 2026-27 now live

Our annual submission form for 2026-27 is now open and accepting submissions. 

Key dates  
– landlords with over 1,000 homes must submit the form by 30 September 
– landlords with under 1,000 homes must submit the form within 6 months after their financial year-end 

What’s changed this year  

We heard your feedback that some questions duplicated the self-assessment process, creating unnecessary work. Having now gathered 2 years of data on non-compliance provisions and how these have changed over time, we are able to pick this up directly when we review individual self-assessments, so we’ve removed those questions from the annual form. Thank you for helping us improve the process. 

The documents required as part of your submission remain unchanged from previous years. 

Find out more and read annual submissions guidance
Cyber incident contact Updated guidance
Supporting your crisis

If you experience a cyber attack affecting your systems, please contact our data protection officer. We recommend updating your crisis plans to include this email address as an extra resource to support you navigate this situation. 

Contact our data protection officer
Compensation

Our new compensation guidance took effect on 1 April 2026. Created with input from landlords and residents, it sets out clear, fair principles to encourage greater consistency across the sector.

Read the compensation guidance
HazardsEffective Complaint Handling
Bitesize learning

Explore our new short videos on Hazards as part of our bitesize learning series. Each video highlights good practice from our casework to help you improve your approach.

Book your place on the learning
Interactive workshop

Join us on our 2-hour workshop designed to build confidence and consistency in local complaint handling and includes the opportunity to work through a complaint scenario in groups.

Book your place on the workshop
Thank you for joining us

Thank you to all those landlords who attended the landlord forums in March 2026 series. Make sure to join us on Landlord Connect, a new digital community for landlord forum delegates, keep the conversation going and let us know we can improve and develop the forums in the future. 
 
Join us on Landlord Connect
 
Register for a Landlord Connect account
Annual Self AssessmentSubmissions process
Microlearning

Get confident with your annual self-assessment.
This module shows you each step so you can complete it clearly and confidently.

Annual self-assessment training

Microlearning

Understand and master your annual submissions with ease.
This quick course breaks down each step. It helps you stay compliant, meet deadlines, and submit confidently.

Annual submissions training
Let residents know about our online webform

To make things quicker, we are asking residents to use our online complaint form to bring a complaint to us. We will no longer accept new cases by email.

Please ask residents who want to bring a new complaint to us to use our online complaint form. Ensure your complaints procedure information includes our complaint webpage and helpline number: 0300 111 3000.You can still contact us in a range of ways, including via email for existing cases.

Contact us
Podcast: Casework conversation on noise complaints
In this episode, we discuss a no maladministration case with one of our investigators.
The case follows a noise complaint where the resident has hearing difficulties. The landlord took a person-centred approach. It recognised the impact the situation was having on the resident and provided a tailored response.

Listen to the casework conversation on noise complaints
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
Residents | Landlords | Contact us
Connect with us on LinkedIn


CEO update: Supported Housing legislation

Supported Housing legislation

The Almshouse Association welcomes the publication of the Government’s response to the consultation on the implementation of the Supported Housing (Regulatory Oversight) Act 2023.

Click below to view the Association CEO’s comment.

The proposed reforms will introduce national supported housing standards, a locally led licensing regime, and changes to Housing Benefit, with the aim of improving quality and addressing poor practice in parts of the sector. We support the Government’s commitment to ensuring that residents receive safe, high-quality accommodation and appropriate support.

We are particularly pleased that the Government has recognised the diversity of the supported housing sector and confirmed an expanded set of exemptions from the licensing regime. This reflects the concerns raised by The Almshouse Association and others during the consultation about the potential impact of a universal licensing approach on small, charitable providers.

In our consultation response, The Almshouse Association made a clear and consistent case that almshouse charities should not be subject to a blanket licensing regime. We highlighted that almshouses are fundamentally different from the parts of the supported housing sector the reforms are intended to address: they are small-scale, locally governed charities, often volunteer-led, providing housing under a charitable model with no commercial incentive.

The Government’s recognition of exemptions is therefore a welcome and proportionate step, helping to ensure that regulation remains targeted at poor-quality or exploitative provision, while avoiding unnecessary burdens on well-run charitable providers.

As the detail of the new regime is developed through secondary legislation, it will be important to ensure that:

  • the scope of exemptions is clearly defined and workable in practice;
  • almshouse charities are appropriately captured within these exemptions where intended; and
  • the overall framework remains proportionate and risk-based.

The Almshouse Association looks forward to continuing to work with Government to ensure that the final regulations both protect residents and sustain the vital contribution of charitable housing providers.


Property and Development Team

We are delighted to share that two exceptional volunteers have recently joined our property support team.

As listed and older buildings become increasingly costly to manage, yet remain vital to the communities they serve, we are especially fortunate to have the support of two highly experienced property volunteers.

  • David Wilson MRICS, Chartered Institute of Building (among many other qualifications), brings extensive experience in estate and building management.
  • Stuart Holland FRICS, Expert Witness, Building Surveyor and Project Manager, adds significant professional expertise in heritage and complex building issues. Stuart is a member of the Association Board and has been a trustee of almshouses in Harrogate for many years.

This is a tremendous boost to the technical strength of our team. If you are facing building-related challenges, particularly those unique to heritage properties, please do not hesitate to get in touch.

To contact David and Stuart, please email Propertyanddevelopment@almshouses.org. Our Member Services team will ensure your enquiry is passed on promptly.


Policy and Governance update: April 2026

April 2026: A summary of the latest UK Government policy changes and news that almshouse charities need to be aware of.

The Government has published further detail on implementing the Renters’ Rights Act, including its application within the social housing sector, with changes expected from 1 May 2026.

Whilst almshouses are let under licence rather than tenancy and almshouse charities are not, therefore, currently required to comply with the act, the reforms signal a broader policy direction towards strengthening residents’ rights and protections, of which almshouse charities should remain mindful.

KEY FEATURES OF THE ACT

1. End of “No-Fault” Evictions
Abolishes Section 21 evictions (so landlords can’t evict tenants without giving a reason).
Landlords must use specific legal grounds (e.g., selling the property or tenant breach).

4. New Ombudsman for Disputes
Creates a mandatory landlord ombudsman scheme. Tenants can resolve disputes without going to court.

7. Right to Request Pets
Tenants gain the right to request a pet. Landlords must reasonably consider requests (can require pet insurance).

10. Clear Grounds for Possession
Expands and clarifies valid reasons landlords can evict (e.g., moving in themselves, selling).
Designed to balance tenant protection with landlord rights.

2. Stronger Tenancy Security
Moves toward periodic tenancies (no fixed-term lock-ins by default). Tenants can leave with notice, but landlords have less flexibility to evict arbitrarily.

5. Property Standards & “Decent Homes”
Extends the Decent Homes Standard (previously for social housing) to private rentals. Landlords must fix hazards like damp, mould, and unsafe conditions.

8. Landlord Database
Introduces a national register of landlords and properties. Improves transparency and enforcement.

3. Rent Increase Controls
Limits rent increases to once per year. Increases must be in line with market rates and follow a formal process. Tenants can challenge excessive rises.

6. Ban on Blanket Discrimination
Prohibits landlords from refusing tenants simply because they receive benefits or have children.

9. Stronger Enforcement Powers
Local councils get more authority to fine or prosecute non-compliant landlords.
Repeat offenders face tougher penalties.

Members may wish to:

  • Review the published guidance to understand the wider policy context
  • Consider how evolving expectations of good practice may apply to almshouse settings
  • Monitor further clarification on how specific provisions may interact with licence-based occupation

The Association will continue to assess the implications for almshouse charities and provide updates as further details arrive.

The Government has published updated guidance on registering to vote and applying for a proxy vote, including specific provisions for individuals who may require support due to disability.

This may be of interest to members in supporting residents to participate in elections, particularly where individuals may face barriers to attending polling stations in person.

Trustees, clerks and scheme managers may wish to:

  • Ensure residents are aware of how to register to vote and relevant deadlines
  • Highlight the option of appointing a proxy where appropriate
  • Provide practical support or signposting for residents who may need assistance with the process

Ofgem is launching a new digital service by 20 April 2026, and is encouraging heat network operators and suppliers to register early.

This development reflects the continued expansion of regulatory oversight in the heat networks sector. For members, this may be relevant where almshouses are connected to, or operate, communal or district heating systems.

Members should consider:

  • Whether their scheme falls within scope of heat network regulation
  • The need to register or engage with the new Ofgem digital platform
  • Ensuring that relevant operational and compliance information is up to date

Early engagement is encouraged to support a smooth transition to the new system.

lmshouses and provide updates as further detail emerges.

As a reminder, Companies House and HM Revenue and Customs have now closed their joint online filing service as of 31 March 2026. Now, companies are required to file their annual accounts and tax returns separately.

Annual accounts can be filed with Companies House via:

  • Third-party software
  • Companies House web services
  • Paper filing

Members whose almshouse charities are also registered providers should:

  • Review and update their filing processes
  • Ensure responsibilities are clearly allocated between trustees, staff, and any external advisors
  • Confirm that deadlines for both Companies House and HMRC submissions are being met independently

This change represents a shift in administrative requirements and may require adjustments to existing governance and reporting processes.


Liversage Trust: exciting £3m project in Derby

The Almshouse Association welcomes the start of a significant refurbishment project at the historic almshouses on London Road in Derby.

The £3 million scheme, led by The Liversage Trust, will see the sensitively managed renewal of the Grade II‑listed buildings, which date from 1836. The project aims to improve the quality, accessibility and sustainability of the accommodation while carefully conserving the historic character of the almshouses.

As part of the redevelopment, the existing homes will be reconfigured to create a smaller number of larger, more practical dwellings that better reflect modern living standards alongside the repair and retention of original architectural features. The number of homes will change from 23 to 17 and the works will include comprehensive internal refurbishment, new layouts, upgraded kitchens and bathrooms as well as improved accessibility. Externally, the historic façades will be conserved using traditional, conservation‑led techniques.

The project has secured grant funding from Homes England, alongside substantial investment from the trust itself, demonstrating the vital role of partnership funding in supporting almshouse charities to adapt historic assets for long‑term use.

This scheme provides a strong example of how almshouses can continue to meet contemporary needs while preserving their heritage and community value for future generations.

A £3m project is underway at the historic almshouses in London Road, Derby

10 April 2026


Housing Ombudsman update 12 March 2026

FAO: Registered Providers and those that have registered with the Housing Ombudsman voluntarily to assist with the completion of annual submissions.

Please see below update from the Housing Ombudsman

View as a webpage
Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. You can now book your place at the March 2026 landlord forums!
Our Business Plan consultation now open
Our business plan consultation is now open. Have your say on our strategic approach and priorities for 2026-27. The consultation is open to landlords, residents, and the wider sector.
This is your opportunity to shape how we respond to record demand and support earlier resolution of complaints.
The consultation runs from 5 March to 26 March 2026. 
Making apologies
New training module
Sometimes, an apology alone can be enough to remedy the situation. To support this, we have launched a new bitesize training module on apologies. Log in to the Learning Hub to access it.
Book onto our training
New guidance
Compensation
We have released new compensation guidance alongside our severe maladministration report. Created with input from landlords and residents, it sets out clear, fair principles to encourage greater consistency across the sector. This guidance takes effect from 1 April 2026.
Read the compensation guidance
Waltham Forest and Colchester councils
Learning from complaints 
Discover how landlords got it right after our determinations. We’re joined by an investigator from our Dispute Resolution team to hear how Waltham Forest and Colchester councils responded following determinations on cases involving damp and mould, leaks, complaint handling and repairs.
Listen to the podcast
North Devon homes
Learning from complaints webinar
Join us for this free webinar as part of our learning from complaint series.
We will be joined North Devon Homes who will be sharing their learning after reducing maladministration.
Book your place on the webinar
Landlord forums are back in March 2026
Thank you to all those landlords who attended the first landlord forum in the March 2026 series. Register now for the opportunity to hear the latest updates from the Housing Ombudsman Service, ask any pressing questions, and interact directly with us to shape our service. You will also be invited to join Landlord Connect, a new digital community for landlord forum delegates. 
Local authority landlords, Wednesday 18 March 2026, 11am to 2.30pm
Landlords with under 1,000 homes, Wednesday 25 March 2026, 2pm to 3.30pm

Suggest a topic for the landlord forums
Our investigation process
Did you know we have 4 stages to our investigation process to decide the best route to resolution for residents? 
Our investigation process
STAIRS consultation
Have your say
There’s still time to respond to our consultation on how we will handle complaints under the Social Tenant Access to Information Requirements (STAIRS). This will shape how we work with Private Registered Providers on these complaints.
Consultation ends on 17 March 2026
Take part in the consultation
Let residents know about our online webform
To make things quicker, we are asking residents to use our online complaint form to bring a complaint to us. We will no longer accept new cases by email.
Please ask residents who want to bring a new complaint to us to use our online complaint form. Ensure your complaints procedure information includes our complaint webpage and helpline number: 0300 111 3000.You can still contact us in a range of ways, including via email for existing cases.
Contact us
Latest podcast
Repairs and maintenance
In this episode, we are joined by Daniel Churton who has many years of sector experience working for both a large landlord and a social housing repairs contractor.
Daniel gives his perspective on:
repairs and maintenance
good practice in the sector
what still needs improvement
Listen to Daniel
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
Residents | Landlords | Contact us
Connect with us on LinkedIn


New: Housing Ombudsman Annual Submission Toolkit 25–26

We have just updated the Housing Ombudsman page on our website to support members with the Housing Ombudsman Annual Submission for 2025–26.

The Almshouse Association has received a comprehensive Annual Submission Toolkit directly from the Housing Ombudsman’s Office. This resource is designed to help members complete their annual submission accurately and with confidence.


The Toolkit is intended for:

  • Almshouse charities that are Registered Providers, and
  • Members that have voluntarily registered with the Housing Ombudsman, to support good practice and compliance.

The toolkit is made up of a series of practical documents, including:

  • Housing Ombudsman Toolkit for Annual Submissions 2025–26
  • Attachment A: Complaints Policy (Housing Ombudsman members only)
  • Attachment B: Partially completed Self-Assessment Form
  • Attachment C: Examples of complaints performance reports and governing body statements
  • Leaflet: Member Responsible for the Complaints Procedure
  • Self-Assessment Form for 2025–26 (for completion)

Each document can be downloaded individually from here

We strongly encourage all relevant members to review the Toolkit early to ensure they are prepared for the 2025–26 submission requirements. If you have questions or need further support, please contact the Member Services team.

See also Housing Ombudsman webinar:


Strong foundation, strong future

We were delighted to welcome some familiar faces to The Almshouse Association this month. General Anthony Leask – respected author and former Director of The Almshouse Association – along with Heather Greaves, former Deputy Director.

The were both impressed with the new office and commented on The Association’s momentum in addressing today’s challenges for almshouse charities. CEO Nick Phillips emphasised that our progress is built on the strong foundation created by former leadership and hard work.

A wonderful visit and a valuable reminder of the legacy that shapes our future.

From left: Heather Greaves and General Anthony Leask with Nick Phillips, CEO, Mike Drake, Head of Finance, and Julian Marczack, Head of Member Services


Policy and Governance update: March 2026

MARCH 2026: A summary of the latest UK Government policy changes and news.

The Government has recently published its new Homelessness Strategy, accompanied by a £50 million investment package to support councils and organisations working to tackle homelessness and rough sleeping. The funding is intended to target those people and places facing the greatest pressures.

The investment will be delivered through two principal programmes. Of the total, £37 million has been allocated to the Ending Homelessness in Communities Fund. This fund will support projects, staffing and capital improvements aimed at expanding sector capacity, strengthening community networks, and developing long-term, trauma-informed approaches to ending rough sleeping.

Two of the three programme objectives may be of particular relevance to members:

Objective 1: Community-Based Support

This objective focuses on prevention and early intervention. The Government is particularly interested in initiatives that:

  • Strengthen community-led networks and referral pathways to prevent people from entering or returning to rough sleeping
  • Facilitate and enhance volunteer-led support offers
  • Provide early support to prevent individuals reaching crisis point
  • Deliver single-unit accommodation that meets a clearly defined local need

Objective 3: Recovery

This objective seeks to improve support for individuals once they have moved into settled accommodation, with an emphasis on embedding support within the local community. The Government is looking for proposals that:

  • Provide long-term support to help sustain tenancies, develop skills, and secure and maintain employment
  • Deliver mentoring or befriending-style relational support that builds resilience, social networks and a sense of belonging
  • Establish peer support programmes and activities for individuals transitioning from rough sleeping into accommodation

Eligibility

To apply, organisations must be part of the voluntary, community or faith sector (VCFS), operate in England, and be established for charitable, benevolent or philanthropic purposes.

Eligible organisations include:

  • Charitable companies limited by guarantee registered with Companies House and the Charity Commission (or exempt charities)
  • Charitable Incorporated Organisations (CIOs) registered with the Charity Commission

Members who provide small-scale accommodation, volunteer-led support, or community-based tenancy sustainment work may wish to consider whether this fund aligns with their charitable activities and local partnerships.

If helpful, we can provide further information or discuss potential opportunities.

The Ministry of Housing, Communities and Local Government has published statutory guidance for English councils on preparing and delivering local supported housing strategies under the Supported Housing (Regulatory Oversight) Act 2023 which may be of interest to members. The strategy sets out the overarching vision and direction for the Local Supported Housing Strategy undertaken by the various local authorities across the country.

Recently, the Charity Commission published a significantly revised version of its guidance on charity fundraising – ‘Charity fundraising: a guide to trustee duties (CC20)’. The Commission has also amended guidance on ‘Charity fundraising appeals for specific purposes’ and ‘Get funding to start a charity’.  Members can also refer to the Code of Fundraising Practice for more practical guidance on what is expected of your charity when fundraising.

Charities should:

  1. Bring the new guidance to the attention of the trustees and schedule some time to discuss it at a trustee meeting;
  2. Review their fundraising policies and procedures to consider whether any changes should be made;
  3. Consider whether this might be a good time to do some training for trustees and fundraising staff, in light of this new guidance from the Charity Commission and the new Code of Fundraising Practice published last year.

Our work to secure recognition of almshouses as affordable housing therefore continues. Please see our short video and our campaign hereThe Association is asking Members to respond to the NPPF consultation and/or write to their MPs to support our campaign to have almshouses recognised as affordable in the National Planning Policy Framework. Thank you to everyone who has already contacted their MP – please do get in touch if you would like support or require follow up material to give to your MP.