Celebrating a Century

Eileen Terry turns 100!

Isleworth & Houslow Almshouse Charity were thrilled to celebrate a truly remarkable milestone recently—their beloved resident, Eileen Terry, turned 100 years old on Tuesday, 28 October 2025!

To mark this special occasion, they organised a surprise birthday party in her honour. The celebration was attended by over 30 guests, including the Mayor of Hounslow, who joined them in recognising Eileen’s incredible milestone. The room was filled with laughter, heartfelt wishes, and shared memories as friends, family, and fellow residents came together to celebrate her century of life.

Eileen has been part of the Tolson House community since 2012, and her presence has enriched the lives of everyone around her. It was a joy to mark this extraordinary moment and to show her just how cherished she is.

Here’s to Eileen—a remarkable resident and a wonderful part of our community!


New online training courses

Head over to our Online Training page to explore 12 new online training opportunities that are now live on our training platform!

🌿 Featured Course: Dementia Awareness
Gain a deeper understanding of dementia — including its signs, symptoms and types — plus insights into the impact on individuals and communities, the role of carers and employers, and practical guidance on living well with the condition.

💡 Also available – 11 new skills guides:

All courses are free for members and included in your TAA membership and all our existing online courses remain available to you too!

➡️ Click here to access!


New Fundraising Code

What Trustees Need to Know

The Fundraising Regulator has introduced a new Code of Fundraising Practice, which came into effect on 1 November 2025.

This Code sets out the standards that charities should follow when raising funds, ensuring that fundraising is honest, respectful, and safe—for both donors and fundraisers.

What Has Changed?

  • Principles-Based Approach: The new Code focuses on broad principles rather than detailed rules. Charities are expected to act reasonably, transparently, and responsibly in all fundraising activities.
  • Modern Fundraising Covered: Guidance now includes online donations, contactless payments, and unmanned collection points, reflecting how people give today.
  • Fundraiser Protection: Charities must take steps to ensure staff and volunteers are safe and supported while fundraising.
  • Third-Party Fundraising: Any outside companies or platforms raising money on the charity’s behalf must be properly vetted and monitored.

What This Means for Trustees

Trustees play a key role in ensuring the charity meets the new standards. Trustees should:

  1. Familiarise themselves with the new Code and the main changes.
  2. Review current fundraising activities— including events, online campaigns, and collection boxes, to ensure they meet the new standards.
  3. Update policies and procedures to reflect the Code, including risk assessments and oversight of third-party fundraisers.
  4. Support staff and volunteers, ensuring they are trained, safe, and confident in fundraising activities.
  5. Keep clear records of fundraising practices, decisions, and monitoring activities.

Support for Charities

The Fundraising Regulator has produced helpful Code Support Guides to make it easier for charities to understand and apply the new standards in everyday practice.
You can find them here: https://www.fundraisingregulator.org.uk/code/code-support-guides

In addition, the Regulator offers a Code Advice Service, where you can ask specific questions about how the Code applies to your charity’s fundraising work.
Find out more here: https://www.fundraisingregulator.org.uk/about-fundraising/code-advice-service

Why This Matters

Following the new Code is not only about compliance, it’s about maintaining public trust and demonstrating that the Almshouse Association is transparent, ethical, and responsible in its fundraising. By taking a proactive approach, trustees can ensure that all donations are raised in a manner that reflects positively on the charity and the wider sector.

For more information, trustees can view the full Code on the Fundraising Regulator website.


Yorkshire & Lancashire Regional Meeting Highlights

Nick Phillips was invited to attend the recent Yorkshire and Lancashire Regional Meeting hosted by The Peter Birtwhistle Trust.

The event brought together a highly engaged group of trustees who contributed to a lively and thoughtful discussion throughout the session. Attendees raised a wide range of thought-provoking questions, reflecting both their commitment to good governance and their interest in sharing experiences across the region.

One of the most significant concerns voiced during the meeting was the challenge of succession planning, both in terms of recruiting new trustees and ensuring continuity in clerking services. The conversation highlighted the importance of long-term planning, knowledge transfer, and supporting the next generation of governance professionals.

Sincere thanks go to Sue, Alison, and Alan (Chair) for their warm hospitality and for organising such an informative and stimulating event. Their efforts created a welcoming environment that encouraged open dialogue and meaningful exchange among all participants.


Heritage Heroes Awards

Please nominate your volunteers!

The Heritage Alliance is entering the final stretch for nominations to their prestigious Heritage Heroes Awards, proudly sponsored by Ecclesiastical.

With just two weeks left until nominations close on 30 November, now is the perfect moment to put forward the outstanding volunteers who power your work. If you haven’t submitted a nomination yet, we strongly encourage you to shine a spotlight on those who truly deserve recognition.

For more than a decade, the Heritage Heroes Awards have honoured the exceptional contributions of volunteers across the UK’s heritage sector, celebrating individuals and groups who go above and beyond to safeguard and champion our shared heritage.

This year, the Awards are recognising excellence in two categories:

  • Heritage Heroes 2025 Award – Celebrating exceptional contributions by an individual or group of volunteers.
  • Young Heritage Hero Award – Highlighting volunteers under 30 who have made an extraordinary impact.

Key information

Take this opportunity to put forward the volunteers who’ve shown exceptional dedication and gone the extra mile throughout the year!


Event: Celebrations, Reflections, Resolutions

✨ Upcoming Event

📅 Date: 10 December, 9:00 am – 1:00 pm
📍 Location: The Hold, 131 Fore Street, Ipswich IP4 1LN
🎓 Hosted by: The University of Suffolk

The University of Suffolk has kindly extended an invitation to our members to attend the following event in Ipswich.

Celebrations, Reflections, Resolutions from 9am to 1pm on Wednesday 10 December at The Hold, Ipswich – a morning dedicated to exploring how Suffolk is leading the way in connecting health and housing.

Hosted by Suffolk Healthy Homes, Safe Suffolk Renters, and the University of Suffolk, this event will:

  • Celebrate the groundbreaking work already happening across the county
  • Reflect on the achievements and insights gained from the Safe Suffolk Renters initiative and the University’s research into the Private Rented Sector and the impact of the health & housing working group
  • Look ahead to the next steps — what we can all do, together, to improve housing and health outcomes for people in Suffolk

This won’t be a morning of presentations alone — it’s a space for connection, collaboration, and conversation. You’ll have the chance to:

  • Hear from those leading innovative projects across Suffolk
  • Engage in open discussions about the challenges and opportunities within health and housing
  • Share your own experiences, ideas, and hopes for the future
  • Network with others who are passionate about creating healthy, safe homes and communities

Lunch will be provided, and there will be plenty of time for discussion and networking from 9am.

This is a public event so feel free to distribute to your networks, and register here: https://www.eventbrite.co.uk/e/bringing-health-and-housing-together-in-suffolk-tickets-1916309757069


Picture-perfect moments of community spirit

📸The results are in! 📸

Our latest photography competition has showcased the warmth, joy and connection that make almshouse life so special.

Residents captured wonderful moments across themes including Over the Garden Fence, Tea with Neighbours, Friendship, Garden Days and Community Spirit. Judges, including our award-winning professional photographer, Richard Gray, praised the exceptional standard, saying, “They were all winners in their own way.”

After much deliberation, the panel selected:

🏆 Winner: Cutbush and Corall – “Tea with Neighbours”
🎖️ Runner-up: Chubbs Almshouses – “Community Spirit”

The winner will receive a luxury afternoon tea voucher (£150) and framed certificate, while the runner-up will take home a £50 M&S voucher and framed certificate.

From lively garden chats to tea shared with neighbours, each entry told a heart warming story of friendship and community spirit.

Thank you to everyone who took part in the competition!

Photo credit: Jeff Hutson

Case Study: Frederick John Cleminson for Almshouses

The Almshouse Association provided Frederick John Cleminson for Almshouses with a £25,000 grant in 2024 to allow for the refurbishment of the kitchen and bathroom and relocation of the downstairs toilet in Cottage No.3.


If a charity does not have sufficient funds to carry out necessary works to their almshouses, part of the service The Almshouse Association offers its member charities is financial help in the form of grants and loans.


With the project completed the Charity has kindly prepared a case study for us to share with you.

Background

The F.J. Cleminson Trust for Almshouses manages four Grade II listed almshouses in the small rural village of Willingale, in Essex.

Built in the early 1600s these cottages were later donated to the village to provide safe, affordable housing for elderly people in the community, continuing the philanthropic legacy of Frederick John Cleminson (1878–1943).

Each cottage is unique in layout and size, and the buildings retain many original features and are an important part of the village’s heritage. Over recent years, the focus of the trustees (themselves residents of the village) has been on essential external repairs to make the cottages watertight and preserve their historic character.

Identifying the need

The trustees became aware that Cottage No. 3 required urgent attention as the beneficiary was struggling with accessibility due to an outdated bath and poor shower facilities. In addition, the kitchen was extremely cramped, providing restricted accessibility and was outdated compared to the other cottages.

Having invested significantly in external repairs in recent years, the Charity’s remaining funds were committed to maintaining essential operations and reserves. The trustees faced a challenge in addressing the pressing needs of this beneficiary with no surplus available to invest in further repairs or improvements.

Applying for support

The trustees were aware that grants might be available from The Almshouse Association and applied for a grant of £25,000 to cover the required work in this cottage. The Association’s team was exceptionally supportive, guiding us through the application process and ensuring we met all requirements. We were thrilled to be awarded the grant, which made the project possible.

The project

After securing three quotes, we selected a competitive local builder for the project. The plan included:

  • Complete refurbishment of the kitchen, including moving a wall to create more space.
  • Relocation of the downstairs toilet for improved accessibility within the kitchen.
  • Full renovation of the upstairs bathroom to provide safer, easier showering for current and future beneficiaries.

Work began in early July. Due to the scale of the project and the cottage’s small size, our beneficiary was temporarily relocated. As expected with a building of this age, we encountered some unforeseen issues cause by old pipes, uneven floors and ceilings and complex wiring, which extended the timeline.

The original location of the toilet cut into useable kitchen space
Site of relocation (unused end of living area) allowed for extension of kitchen.  
New toilet area

Impact

Despite the challenges, the outcome has transformed the rooms. The improvements have revolutionised daily life for our resident, making her home safer and more comfortable. She celebrated her 80th birthday shortly after returning, proudly showing her family the refurbished cottage.

Gratitude and acknowledgements

We are deeply grateful to The Almshouse Association for their generous grant, which addressed our greatest concern and secured the future of Cottage No. 3. Special thanks to Jo Williamson for her helpful visit and to Fenella Hall for her ongoing support throughout the process.


The Almshouse Association would like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2024, £813,667 was approved in new loans and grants totalled £60,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.



Margaret Hyde Almshouses – a Case Study

If a charity does not have sufficient funds to carry out necessary works to their almshouses, part of the service The Almshouse Association offers its member charities is financial help in the form of grants and loans.

In 2024, The Almshouse Association provided Margaret Hyde Charity with a £40,000 loan to address heating issues and general refurbishment requirements. The Charity has kindly shared a case study of their project below:

History

The Willoughby family inherited nearby Bore Place, and it was sold to Mr Bernard Hyde in 1626. He was a Commissioner of Customs for Charles I. In 1698, a member of Bernard’s family, Margaret Hyde, bought a property in Coopers Corner in the north part of the parish, and left instructions in her will that the rent and profits from the premises should be distributed to the “poor” of Chiddingstone.

In 1974, the property was sold, and the money was used to purchase three cottages in Wellers Town. They were intended to provide accommodation for poor people who lived in Chiddingstone and had a strong local connection to the area.

Early on, it was determined to convert one of the cottages into two flats, and that is how they remain today – 2 x1 ½ bedroom cottages and 2 x 1 bedroom flats.

Our early challenges

A new trustee board for the Charity was appointed in June 2023. The previous trustee board had sought the support of another local almshouse charity a year or two earlier as they wished to retire. Unfortunately, this was not completed in line with the Trust Deed.

The Parish Council appointed two councillors as new trustees in accordance with the Trust Deed, who then appointed two of the previous trustees to the board. A clerk was also appointed.  The new Board then commenced a period of handover with the previous Clerk. The new Chair sought the support of The Almshouse Association to ensure that appropriate governance was put in place and used the various Almshouse Association templates to produce a full set of policies.

The four almshouses (two cottages and two flats) managed by the Charity were occupied by residents who had been present for many years. There had not been any formal reviews of residents’ circumstances for seven years and there had been just minor repairs and renovations undertaken within the properties. Whilst the residents had been enjoying very low and static Weekly Maintenance Contributions for that period, they had not complained strongly about the condition of their properties. However, as a trustee board we were very concerned about their housing conditions.

Three of the four properties had quite serious damp issues and the two cottages had ancient and ineffective heating systems. There had been some attempts to make repairs to the properties without really identifying and rectifying the source of the problems.

Seeking solutions

In September 2024, we obtained advice from local and reputable heating engineers as to which form of heating would be most efficient and effective in these thin, single skinned properties. Whilst we did seek advice around the potential for heat pumps, we did determine that this was not the best solution for these properties and instead chose to install a communal oil tank, oil fired boilers to the two cottages, and the laying of the pipework required to potentially install oil fired boilers in the two flats, if we determined to do so at a later date. However, the flats are adequately and efficiently heated via electric heaters at present.

When a terminally ill resident sadly passed away in October 2024, we decided to take the opportunity to fully renovate his and the other cottage that were badly in need of new heating systems, taking them on one at a time, and to also undertake more minor renovations to the other two flats.

The value of The Almshouse Association

It was at this time, early November 2024 that we sought advice from The Almshouse Association regarding financing the works. Fenella Hall was most helpful in this respect, providing us with the details of the interest free loan scheme that The Almshouse Association operated, and we got to work to get our application in for the end of November 2024. We determined that we would need a loan of £40,000 to help us cover the full costs of the exercise having obtained quotes for all works including refurbishment of both cottages, replacement white goods/carpets etc. The remainder of the project costs c. £35,000, we could cover from our own reserves.

We were delighted to receive confirmation that our loan had been granted in mid-December 2024 and our Clerk proceeded to engage the various suppliers to commit to dates for the works to commence and to draw up a project plan.

Had we not had the fortune to secure the loan from The Almshouse Association, we would have only been able to install new heating in one cottage – that previously provided to the deceased resident – and refurbish it. Once we had confirmation of the loan being granted, we were able to work with the residents of the other cottage to plan their temporary move to the newly refurbished cottage once complete, such that we could refurbish and provide new heating to both in succession.

Obviously, our work plan also needed to identify the sources of damp that we could not put down to inefficient heating. As a consequence, work was undertaken on repairing roofing, re-pointing chimneys and clearing gutters and downpipes. All work was undertaken between January and April 2025, with the first cottage being completed by early February 2025. Given how quickly work was completed, we decided to drawdown the whole loan at once.

The project’s impact

As we got closer to completion of the project, we decided we could start advertising the cottage vacancy in order to identify a new beneficiary for our updated, fully refurbished and redecorated cottage! Word of the renovations had certainly got around the local area and we were excited to receive more than a dozen applications. However, working through them to get to a shortlist was emotionally exhausting. So many people with a need and some quite heartbreaking stories.

However, we did shortlist twice and the final three applicants – a young couple with a baby due; a young lady seeking her first home; and an older gentleman who had fallen on particularly hard times over COVID, and who was currently living in a very small annex. All were invited to come and take a look at the vacant cottage and we were delighted with their responses. However, that made it harder still to make an offer to just one.

We interviewed all of the shortlisted applicants and as a board, made the decision. The gentleman cried tears of relief and was delighted to be offered the opportunity to become the licensee. We were delighted when the young couple were offered a local new affordable home just a few months later and the young lady took over the gentleman’s vacated annex. All in all, this project, enabled by The Almshouse Association loan has enabled four people and one young baby to find somewhere that they can call home.

The residents are delighted with their newly improved homes and we know that they will stay warm and dry as we approach what we are led to believe may be a harsh winter 2025/2026.

Of course, nothing ever goes completely smoothly and we did need to overcome a small oil leak from the tank pipework in the early weeks, a water leak in one of the cottage bathrooms and some staining on one of the chimney breasts. However, these were all quickly overcome by the trusted suppliers we used and we would most definitely use them all again, as well as recommend them on to others looking to undergo similar projects of work.

Other people in the village/parish have highlighted how well the project was conceived and the positive impact it has had, not just on the almshouse residents, but also on their neighbours.

In conclusion

All in all, a comprehensive programme of works and very happy residents facilitated by a committed board of trustees, some excellent local services (who we will happily recommend to others) and, of course, The Almshouse Association.


The Almshouse Association would like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2024, £813,667 was approved in new loans and grants totalled £60,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.



Preserving heritage, building homes

The Chapel Site Project in Lambourn

Lambourn, nestled in rural West Berkshire, continues to face a growing need for affordable homes, especially for older residents and those on limited incomes. For more than five centuries, Lambourn Almshouses, founded in 1502, have provided safe, comfortable homes at the heart of the village.

In 2019, the trustees took an exciting step forward by acquiring the redundant Methodist Chapel and its adjoining site, located right beside the existing almshouses. This presented a rare chance to preserve a much-loved historic building while addressing today’s housing challenges. Working closely with an architect, the trustees developed a sensitive scheme that honours the Grade II listed chapel and its surroundings, blending heritage preservation with the needs of modern living.

The finished development will comprise nine new homes; four apartments within the beautifully converted chapel and five new-build almshouses designed in a complementary style. Each home is being built to high standards of comfort, sustainability and energy efficiency. The entire site will run on electricity only, supported by rooftop solar panels to generate renewable energy – an important move towards carbon neutrality.

This £2.2 million project has been made possible through the generosity of individual donors, charitable foundations, the local community and the specialist support of Charity Bank, whose financing has been instrumental in making the vision a reality.

Despite the complexities of restoring and adapting a listed building, construction is progressing well, with completion expected in early 2026. The trustees have now begun the process of selecting new residents.

More than 160 years after their last major building project, Lambourn Almshouses are once again expanding to meet the community’s needs, continuing a proud tradition of care that began over 500 years ago.

For more information, visit www.lambournalmshouses.org