The Times recognises Gosport almshouse charity as one of UK’s Best Places to Work

Gosport housing charity Thorngate Churcher Trust has been recognised in the prestigious Sunday Times’ Best Places to Work list for 2025, published at the weekend.

The Sunday Times Best Places to Work Awards, powered by WorkL, recognises organisations who have consistently high levels of employee experience and wellbeing in the UK. 

Thorngate Churcher Trust supports older people with housing needs in the Gosport and surrounding areas, with 124 sheltered flats that have 24 hour warden access, and residential care from Russell Churcher Court care home.

The charity is improving its offering to meet local need with a development of 30 new flats, due for completion later in 2025.

Through a significant investment in wellbeing for its 89 staff members, Thorngate has reduced staff leavers by more than 50% in recent years, through a programme of open communication that includes multiple staff feedback channels, reward and recognition schemes, wellbeing support and opportunities for development – all of which have been created with input and feedback from the staff themselves to ensure effectiveness and value.

Thorngate Chief Executive Officer, Anne Taylor, said, “I am immensely proud of the work we have all done to help create an organisation that is welcoming, supportive and provides a space for our staff to grow and develop over time. Coming to work should be something you look forward to and it’s been a team effort to ensure that’s what we offer at Thorngate Churcher Trust. To have our efforts recognised with this award is a fantastic achievement.”

Chairman Mark Hook said, “The improvements we’ve seen in staff retention and satisfaction demonstrate the value in investing in your staff wellbeing. We’ve always known that this was a special place to work and we are delighted to be named on such a well-respected national platform.”

“The Sunday Times Best Places to Work list is the UK’s biggest survey of employee engagement, compiled in partnership with workplace expert WorkL. Spanning a raft of sectors and located throughout the UK, the organisations in this year’s list range from innovative start-ups with a handful of employees to big multinational corporations staffed by thousands. These organisations know that happy employees are the superpower helping them thrive.”

Zoe Thomas, editor of The Sunday Times Best Places to Work.

This nationwide workplace survey honours and celebrates the UK’s top employers – which number over 500 organisations across industries and scale – and highlights the best workplaces for women, the LGBTQIA+ community, disabled employees, ethnic minorities, younger and older workers, as well as those that provide the best wellbeing support.

For the first time, this year’s survey also highlights the Best Places to Work in seven industry sectors: Business & Management Services, Hospitality, Technology, Construction & Building Materials’ Financial Services’ Marketing & Advertising and Non-Profit & Charities.

The survey used to decide the award winners uses 26 questions from WorkL’s employee engagement survey, developed by behavioural scientists, data analysts, psychologists, business leaders, academics and other independent parties to most accurately monitor employee engagement, wellbeing and discretionary effort in the workplace.



Bette celebrates her 100th birthday!

Barnstaple Almshouses celebrated Bette Palmer’s 100th Birthday on Wednesday 7 May 2025 at the Royal & Fortescue Hotel in Barnstaple.  Bette was joined by almshouse residents, trustees and the Mayor to celebrate her birthday.

When asked what she would like to have for her birthday celebration, Bette replied,

‘Something Bubbly!’. 

Her friend and fellow resident, Jas Evans, arranged a lovely afternoon tea with prosecco which was much enjoyed by all.


Bette’s Life story – sent in by Lizzie Gover – Estate Manager at Barnstaple Almshouses

Our resident Bette Palmer has reached the landmark celebration of being 100 years old!

In March 2025, as her 100th birthday loomed, I went to chat to Bette to ask what her secret was for a long and happy life and this is what she said:

“Keep busy! I was born with an over-active thyroid which meant I was always doing something! When war broke out things were different; shops were restricted so I decided that when I wanted something to wear I would just have to make it myself! So I became a dressmaker and I had a knitting machine and soon my neighbours were asking me to make suits for them too!

I was 14 when the war broke out and living in Wakefield, Yorkshire.  I had to fire-watch after doing my homework.  There was always an aircraft coming in and out as there were lots of training places nearby. 

Because I was in English language senior class I was given an Austrian Jewish girl who was the same age as me to help her with her English.  The plan was that us senior girls were to be taken to Canada on two ships and  I was listed to be on the second ship.  This plan was cancelled however as the first ship was torpedoed when it was halfway across the ocean.

My family were all involved in railway duties and during that time my school was closed down due to a shortage of pupils.  I was needed at London Midland Scotland Railways as the young men were called up and we had to make sure the railway transport from the munition factories to the south of the country were not interrupted. My job was to make sure the right fuel was available for the right engines.  It was exciting work but noisy. All the noise from the engines on the platform outside is the reason I later suffered from ear trouble and got tinnitus.

I carried on doing more war work and we became short of teachers to I went to Leeds University and took a teaching course.  For seven years I was a teacher at Primary School and I loved it!  I would say it was the happiest time of my life.  I had 50 children in a class and I had a skill of making them feel like I was their auntie.  Their parents would invite me round for dinner and I used to have all the parents and children around to my garden too.

Peace efforts were happening and I was asked to be a secretary to help with the twinning of Normandy and a village in Yorkshire.  I went to Normandy and met some lovely people over there.  Every time it came round to my birthdays or Christmas, they would show their appreciation for my efforts. I brought a little boy back with me for a holiday and when I returned they gave me a keepsake bottle which I still have to this day.

Before the war ended I was offered a job of private banking which I started in Derbyshire.  It was difficult to find people at the time who had education and experience so I got a good job. Meanwhile my boyfriend who was in the RAF proposed.  He had trained in Rhodesia to be a fighter pilot. 

There was an open day as the airfield in Preston, Lancashire.   My fiancé said to  me ‘Do you fancy a flip?’ I said ‘What do you mean?’ He walked me to a 2 seater aeroplane and he said ‘Climb in the back and tighten your seatbelt!’.  He flew me off the airfield, across Lancashire and around Blackpool Tower twice!  He said ‘Would you like some aerobatics?’ I said ‘No thanks! I want to go back!’

We were married for 18 years.  One day he had an ache and I insisted he went to the Doctor, who sent him to the hospital. I called in to see him and we chatted and he seemed fine so I called into friends on the way home and reported that he was cheerful and had been sat up in bed chatting.

The hospital rang; he had died, we assume from a heart attack.  He wasn’t quite 40.  I was 39 too and I couldn’t believe it.  After that, life was slow.

They advertised for people to emigrate to Australia as they were short of people skilled for work.  For £10 you could go! Having been a teacher and a banker I thought I might be useful so I drove in my little car from Yorkshire to London where I would buy my ticket.

I went to see friends whilst I was in London and one of these friends had lost his wife. He said to me ‘Why do you want to go to Australia?’ I said ‘Because I’m at a loose end here.  I might as well go there! And I would quite like a hotel’. 

One friend said ‘There’s a hotel for sale on the Isle of Wight’ and she had a leaflet.  She said ‘Why bother going to Australia when you could buy that one!’

Me and my bereaved friend looked at each other and said ‘What do you think? Shall we have a look at it?’

So we went to the Isle of Wight and it was a beautiful Georgian style building in three acres of parkland and we decided we would buy this hotel instead of going to Australia!

So we bought the hotel and the first work we did there was our own wedding reception!

It gave us practice in how to run a hotel and we made plans for the future.  We were excited to build a ballroom so got the plans and ordered oak panels and girders to be imported from China.  We laid the floor ourselves over one weekend and worked hard to make it decent for dancing.  We had a few happy years in that hotel. 

After some time though things got a bit difficult and we brought in a partner to help us but he didn’t fit in well and we decided to sell the hotel and come back to England and start a business. We bought the New Inn at Goodleigh.  It was very pretty and located in a village that had good local trade.  They needed a dining room so we organised that.

My second husband went on a business trip to China and when he came back he fell ill and died.  I gave up the pub a short time after that.

Whilst we were at the New Inn we had got involved with the Masonry and my husband became a member.  I found out there was a ladies lodge and I joined.  After a few years I ended up being a senior member in the area and I met my third husband at a Mason’s Meeting.  We were asked to run the club in the lodge and move into the flat in Barnstaple.  Whilst there, running the club, my third husband got cancer and died.  I lived on my own for a while but I couldn’t do the lodge work on my own so it was a challenging time but then one day one of the members told me about a vacancy in an almshouse!

I love living in the almshouses because it feels secure.  You’re not likely to get thrown out unless you misbehave! And they make sure you are looked after. So I am here, retired, waiting to be 100 and I feel fit enough to get there!

I have a vacuum cleaner upstairs, a cordless for the stairs and a good washing machine.  I manage to look after myself so far.  My friend pops in to say hello and we often go out for lunch.  Having been a hotelier, I can be critical but I try to keep quiet even when they over-cook the fish! I have no complaints.  I’ve had a lovely life.  I’ve worked hard and I’ve enjoyed it.


Housing Pathways Trust – London, Greenwich

Accommodation

Woolwich Parochial almshouses

8 Greenlaw Street, Woolwich, London, SE18 5AW

“Woolwich Parochial almshouses were established in 1679 and rebuilt in 1958. They underwent a programme of modernisation in 1993. There are gardens to on all sides of the building, with controlled parking to the front and surrounding roads.”

One Bedroom flat, £657.98 monthly maintenance contribution.

Criteria

Housing Pathways Trusts has properties across London and one site in Gillingham. 

The essential qualifying criteria is: 

  • Capable of living independently
  • Of limited financial means
  • Aged 55 years or over

Priority will be given to applicants living in the following London boroughs – Greenwich,

Qualifying applicants living outside these geographical areas can still apply if they satisfy the essential criteria listed above.

In some cases, Housing Pathways staff may visit applicants at their address to validate the information presented. 


Social and charitable housing providers empower residents to drive change

Six Midlands-based social and charitable housing providers have joined forces to give residents a stronger voice, including Broadening Choices for Older People (BCOP), Harborne Parish Lands Charity (HPLC), Lench’s Trust, Sir Josiah Mason Trust (SJMT), Yardley Great Trust (YGT) and Solihull Care Housing Association (SCHA).  

The newly launched Residents’ Scrutiny Panel (RSP) uniquely brings groups of residents together to discuss the quality of services at each of their schemes and share ideas for improvements with landlords. It expands on the previous RSP, formed of four of the organisations, which won an Almshouse Association award but was put on hold due to the pandemic.

Twenty-five residents participated in the re-launch meeting in April, where they discussed which areas were of greatest interest for influencing decision-making.

Attendees included Jonathan and Cherry who live at SCHA. Jonathan said: “I like the principle of being concerned with and interested in the resident’s experience. It will be interesting to see how it develops as the panel gets beneath hearsay to listen to people’s experiences and what it’s like to live in these schemes.”

Cherry, who joined the RSP at the suggestion of her scheme manager, added: “It’s great to learn and hear different opinions and voices. Everyone brings something to the table. I’m really looking forward to the journey!”

Commenting on the RSP, Chrissy, who lives at Lench’s Trust, said: “I wanted to get involved because I feel we should have a voice. I’m looking forward to seeing it all come together step by step.”

Pat, who represented SJMT and YGT said: “It’s great! I think it’s a really good idea and it’s something that’s needed. It allows you to see how other trusts work and meet new people.”

Margaret, an HPLC resident, said: “I’m impressed! Emma, the facilitator, was excellent. I got involved as I would like to know what happens in other schemes compared to where I live and what improvements can be made across the sector.” BCOP resident, Lynn, was also impressed. She added: “The RSP is a good way to give tenants a voice so they can be heard by management.”

The meeting was held at Lench’s Trust, and non-residents were offered a tour of the scheme to gain even more ideas for their own homes.

David Healey, Partnership Chief Executive for SJMT and YGT, said:

“I’m delighted that new partners have joined the project, giving even more residents the opportunity to have a say and enable services to continuously improve. Residents have a unique perspective and can now play an even greater role in shaping their communities by sharing good practice between the organisations and holding management to account.”


Housing Ombudsman – Complaints Procedure

[applicable to Registered Providers and charities that are registered with the Housing Ombudsman only]

Positive Dialogue between The Almshouse Association and the Housing Ombudsman

The Almshouse Association recently met with the Housing Ombudsman to raise our members’ concerns regarding the tone and complexity of recent correspondence. In particular, we highlighted issues with the length and intricacy of required submissions, as well as language that does not align with the charitable nature of the almshouse model.

We are pleased to report that the meeting was constructive. The Ombudsman’s team listened carefully and acknowledged the need to better understand the unique characteristics and language of almshouses. As a result, they are in the process of producing detailed guidance tailored specifically for almshouse charities, which will be made available shortly.

Additionally, we have been assured that any questions regarding submission requirements, including requests for deadline extensions, can be directed to the Housing Ombudsman. They have committed to responding to all such enquiries within five working days. A dedicated contact within the Ombudsman’s office will also be appointed to handle these queries directly.

For any related enquiries, please email: compliance@housing-ombudsman.co.uk


Regulator updates guidance to help charities recruit trustees

The Charity Commission has refreshed its guidance on recruiting trustees (CC30).

The guidance redesign comes after the regulator’s research, with think tank and social sector research organisation Pro Bono Economics, revealed just 6% of trustees applied for their role via an advert. The report published last month indicated that more than half of charities relied on personal contacts to recruit new trustees.

The regulator is encouraging charities to use the guidance to help improve their recruitment and induction practices. The refreshed guidance focuses on practical steps charities can take to connect with a broader range of candidates, and to identify and remove barriers that may put people off applying for the role. The guidance also suggests considering a skills audit to test what the charity needs from its trustees.

The refreshed guidance encourages charities to write and keep under review their trustee role description and to distinguish between what is required and what can be learnt in the role. It highlights ways to reach more candidates such as posting ads via social media or using organisations that offer trustee finder services. It signposts a range of free resources to help charities reach as many people as possible but is clear that charities can also pay for trustee recruitment services.

The regulator has expanded the induction section of its guidance to help charities not only recruit successfully to the role but also retain new trustees. It encourages charities to discuss with each new trustee what information and learning they need to become an effective trustee, and how to support them with this, setting out a range of approaches.

As the recent research revealed, one in three trustees (29%) are asked to join their board by the chair and one in four are asked by another board member. Recruiting within known circles can contribute to identifying good candidates but limits the field, and difficulties can arise when boards have several personal connections. The guidance highlights how having a group of trustees who have the right mix of technical skills, knowledge of the sector the charity works in, community connections and first-hand experiences can create well-rounded boards and promote strong governance at charities.

Mazeda Alam, Head of Trustee Guidance at the Charity Commission said:

“It is fantastic that so many trustees recommend the role to others, and we know for some it is an essential way to fill vacancies.
“However, we want our refreshed guidance to get trustees thinking about how they can broaden their reach when recruiting to their board. Small changes like writing your trustee role description differently or re-considering what skills are really essential, could widen the net and land you a valuable, new addition – taking your board from strength to strength.
“Our casework has shown that it can be difficult to instil essential governance processes when there are multiple personal ties on a board. We’re also aware that some charities may not have the minimum number of trustees required by their governing document. We want our guidance to support trustees to avoid these risks and help open up trusteeship to all.”

The full guidance can be found here.


Gosport charity gets residents in the VE Day spirit

Residents of Thorngate Churcher Trust came together in a heartwarming celebration to commemorate VE Day, with events taking place at both Russell Churcher Court and the Trust’s retirement housing across Gosport.

Trustees and staff at Russell Churcher Court (RCC) transformed the dining room into a nostalgic scene, arranging two long, street party-style tables adorned with bunting and flags. Residents enjoyed a traditional fish and chip lunch, a firm favourite, followed by a delicious array of homemade cakes and desserts.

The festivities continued with live entertainment from performer Debbie C, who delighted residents with a selection of classic 1940s songs.

Earlier in the day, residents gathered to watch the national commemorations broadcast from Westminster Abbey. They observed a two-minute silence and shared personal stories and reflections from the wartime era. One resident recalled a vivid childhood memory of travelling to London with her mother, sandwiches in hand, to sleep on the street in anticipation of the VE Day parade marking the official end of World War II.

RCC resident Phil enjoys his fish and chips lunch

Elsewhere, residents from Thorngate’s retirement flats also embraced the spirit of the day, with people from three different properties coming together to enjoy afternoon tea and commemorate VE Day with neighbours and friends.

Thorngate retirement flat residents get together at a street party

Thorngate Chief Executive Anne Taylor said, “VE Day is an important day for us to mark with our residents, who collectively have so many memories of wartime and how it affected their nearest and dearest. Eighty years is a lifetime, but for some it can still feel like only yesterday and it’s important for us to cherish these memories and support our residents in marking such a momentous day in our history. It’s been a joy to see people from different properties come together in true British spirit today.”

For further information about the charity, please visit www.thorngate.org.uk 


May Day at Chubbs Almshouses: Song, sunshine, and celebration

On May Day, residents, trustees, and friends of Chubbs Almshouses in Crewkerne, Somerset gathered at 9am to celebrate the changing seasons. Marking the Solstice and welcoming the summer, the group was treated to a joyful performance of the Padstow Song.

The event was organised by long-time resident, Jackie Setter and her fellow folk singer, Meg Rose. Jackie, now 95, has lived at Chubbs for over twenty years and is a beloved figure in the local community. A talented artist and seasoned gig performer, Jackie hasn’t lost her voice, in fact, she inspired (and gently shamed!) a few in the crowd who’d yet to find theirs.

Jackie lives in one of the oldest almshouses on the site, a sandstone terrace dating back to 1604. Around the corner stand four more, built in the 1860s. All eight are charming two-storey, one-bedroom homes with both upstairs and downstairs toilets, backing onto a beautifully kept communal garden.

That garden is the pride and joy of another Resident, Ken Cox, who was awarded a Gold Medal in the Crewkerne in Bloom competition last autumn.

From music to gardening, Chubbs Almshouses are clearly full of life, colour and community spirit.

photo credit: Jeff Hutson


Celebrating the life of Phil Sweet D Day veteran

Municipal Charities are sad to announce that almshouse resident, Phil Sweet, who was 100 years old and one of the last survivors of the D Day landings, sadly died last week. 

Born on 25 October 1924 and died on 30 April 2025, Phil led a landing craft on Gold Beach on D Day (6 June 1944).

He was the longest and oldest resident of one of the Municipal Charities Almshouses in Stratford-upon-Avon.

In an interview with Midlands Today on his 100th birthday Phil mentioned that amazingly his father had survived the Gallipoli campaign. Last year Phil took part in the 80th Anniversary of D Day at the National Arboretum where he met the Duchess of Edinburgh and was interviewed by Sky News

https://news.sky.com/video/d-day-80th-anniversary-veteran-recalls-how-beached-ship-was-used-as-prisoner-of-war-camp-13149036

Phil recalls the following about his war time experience:

“I was sent to a place called Lochailort in the Highlands where I did six weeks of hefty nautical and ability training. Those six weeks were the toughest I have experienced in my life both physically and mentally. At the end of each week you had exams and if you were not good enough you would be dropped. But I lasted and was appointed an officer then sent to Troon for officer training for another six weeks and then appointed to a tank landing craft ready for the D-Day landings.

The war had been going for quite a considerable period of time for my training was in readiness for the D-Day landings the time of which we did not know then.

I was part of the initial wave that landed at the village of La Rivière as part of the Gold Beach landings. I was in a flotilla which were the first to go into the beach with two tanks on top of each other on the landing craft so that they could bombard the beach with shells as they were coming in to land. We didn’t lose anybody that day although the landing craft was damaged by the underwater objects as we were going in.

Then following the landing we were offloading equipment to the beaches and whilst doing so I had to go to the tented hospital at Bayeux with suspected peritonitis which turned out to be appendicitis.

I was sent to Plymouth to HMS Foliot, running all the movement of landing craft. We were tropicalizing (adding refrigeration and air conditioning) landing craft ready for the Far East but of course that collapsed because they dropped the atomic bomb.”

Along with the trustees, residents and staff of Municipal Charities, all the team at The Almshouse Association extend their sincerest condolences to Phil’s family.

Phil leaves a daughter and son and family.


From Struggle to Strength: how the Association helped revive Clear Cottages

As the Clear Cottages almshouses celebrate their centenary, Mavis Howard shares their remarkable story – a journey from near-closure to thriving community homes. It’s a tale that could have ended very differently, had it not been for the determination of the trustees and timely support and guidance of The Almshouse Association.

“In 1925, four almshouses were gifted to the village of Melbourn, Cambridgeshire, by Francis John Clear. These homes, intended for spinsters or widows who were both natives and long-term residents of Melbourn, opened their doors on 18th June of that year. The first resident was, delightfully, a Mrs. Christmas.

I first became involved with the Francis John Clear Almshouses in 1976, when I joined the Parish Council and was appointed as their representative on the Board of Trustees. Although I retired from the Council after 27 years, I continued as a trustee – and have now written 49 annual reports!

When I joined, the almshouses were facing financial difficulties so severe that closure was considered. We approached the District Council to see if they might take over the homes as part of their housing stock, but the proposal encountered significant challenges. The Chairman at the time then contacted the Charity Commission to explore the possibility of winding up the charity. Fortunately, they refused to allow it.

It was then we turned to The Almshouse Association, and were met with the kindness and wisdom of Mr. Flatley. He visited us personally and quickly identified the root of our financial troubles: an outdated oil-fired heating system installed in the 1960s. Thanks to his intervention, we received a £4,000 loan to install modern gas central heating. This single improvement marked a turning point in our fortunes.

We added a nameplate beneath the original Founder’s Stone, renaming the buildings ‘Clear Cottages.’ With careful management and a growing bank balance, we began to upgrade the homes, adding double-glazed windows, insulated roofing, enclosed porches, and, after the passing of a long-term resident, a full modernisation of one cottage, complete with a wet room and updated kitchen, while preserving cherished period features like the built-in dresser and cottage doors.

Eventually, our Quinquennial report revealed the need for a new roof – a daunting expense. Once again, we turned to Mr. Flatley for advice. Rather than advising us to sell investments at a bad time, he offered an interest-free loan, repayable over ten years. It was nothing short of a lifesaver.

Today, all four properties have been fully modernised and are highly desirable. In fact, most tradespeople who visit ask to be added to a waiting list – only to be told there isn’t one, and that gentlemen need not apply! 🙂

Over the years, our trustees have been a dedicated and hands-on group, and our team of local tradesmen take genuine pride in maintaining the cottages. As we celebrate the almshouses’ 100th anniversary, I find it humbling to reflect that I’ve been a part of their story for nearly half of that time.

While we may be considered “newcomers” in the grand history of almshouses, I wanted to share our journey and express our deep gratitude to The Almshouse Association. Without their guidance and generosity, we might not have made it to this remarkable milestone.”

Back of the cottages