The Housing Ombudsman

The Almshouse Association is aware that those members that are Registered Providers have received communications from the Housing Ombudsman (HO) requesting the submission of information relating to their charities, including an annual complaints performance and service improvement report.

For clarification,

‘the role of the HO is to resolve disputes involving members of the HO Scheme, including making awards of compensation or other remedies when appropriate, as well as to support effective landlord and tenant resolution by others’.

For full information go to www.housingombudsman.org.uk

We have been in contact with the Housing Ombudsman in order to be able to assist our members and make the task as least onerous as possible.  To this end the HO has agreed to provide a toolkit for members to use which we hope to receive shortly.

In the meantime, should members be pressed in meeting deadlines, it is best to contact the Housing Ombudsman, refer to the expected toolkit and ask for an extension. Our contact at the HO is Maria Troake.

UPDATE 16.12.24 : The Housing Ombudsman-Toolkit

We have been informed by the Housing Ombudsman’s Office that they have been delayed in producing the toolkit for those of our members registered with them, which they now hope to forward to us in the week commencing 15th December. They have also advised us that they will be contacting those members who are awaiting the toolkit and currently have extensions with them, advising them that they will be granting a further extension to 31 January 2025.

In the meantime members are able to contact the Ombudsman at compliance@housing-ombudsman.org.uk and an extension can be arranged.   


Southwark Charities planning more almshouses

Southwark News: Southwark charity to double almshouse capacity offering modern homes to over 150 pensioners by 2030
by Herbie Russell,  3rd October 2024 for Southwark News – The independent voice of the London Borough of Southwark

A Southwark charity will more than double its almshouse stock in the borough providing modern, communal living for over 150 pensioners by 2030.

Southwark Charities, an organisation housing the elderly since 1752, is redeveloping sites in Blackfriars and Walworth currently containing 66 households. 

The “ancient” almshouse model, focusing on communal living and affordability, has been hailed as a modern solution to social isolation and poverty among older people. 

Construction has already begun on the Blackfriars site and will take the number of apartments from 25 to 64.

Chris Wilson, Chief Executive Officer at Southwark Charities, explained the previous almshouses, built in the ‘60s and ‘70s, were not “fit for purpose”.

Although it has always housed elderly people, many with mobility issues, it was riddled with “very narrow entrances” and steps difficult for residents to navigate, he said.

The new Blackfriars building, developed in partnership with JTRE London, will feature a rooftop terrace with “million-pound views” across the city skyline, Mr Wilson said.

Every single floor will have a communal area with gardens and terraces placed on various other levels, plus a ground-floor residents’ lounge.

JTRE London, the development partner, has experience in building state-of-the-art almshouses. In 2023, it built Appleby Blue in Bermondsey, a stunning 57-flat complex compared to a Scandinavian spa.

20 Blackfriars residents have been moved to Appleby Blue, run by United St Saviours, while their homes are redeveloped. They will have the option to move back. 

Southwark Charities’ deal with JTRE London will see the developer build 230,000sq ft of offices on the 220 Blackfriars Road site. In return, the charity will benefit from a new almshouse, a capital premium on completion and a new revenue stream from the offices.

Southwark Charities’ said its balance sheet now stands at £100 million thanks to the agreement. To further celebrate this milestone, the organisation is launching an enhanced membership scheme meaning over 250 individuals will now benefit from its annual stipend and social activities.

The Walworth site, which is still under consultation, is set to have its apartments go from 41 to 86.

Whereas Blackfriars is constrained by the need to build upwards – there is limited space in central London – the redeveloped Surrey Square site is envisaged as a more traditional almshouse design. A large courtyard garden, rounded by up to six-floors of apartments on three sides, and a range of amenities, is proposed. 

Prospective residents must be 55 or older, have lived in Southwark for at least five years, and have been in ‘need, hardship or distress’.

The new flats are all set to be highly affordable with residents paying a weekly maintenance contribution well below local housing allowance.

The history of almshouses, originally called hospitals, colleges or bede houses, stretches back to medieval times when religious orders cared for the poor.  The oldest almshouse foundation still running is thought to be the Hospital of St Oswald in Worcester founded circa 990. 

study done by City University of London, which analysed up to 100 years’ worth of residents’ records from various almshouses in England, found people living in these communities lived longer than is expected for older people living in poverty.

Charlotte Benstead, Operations Manager, said of almshouses: “Even though they’re ancient, they’re the future.

“People aren’t stuck in properties. It tackles social isolation. I’ve worked at Southwark Charities for the last year and a half and I’ve seen the difference it makes.” 

To get a space in the almshouses, people can apply directly or be referred by doctors or local services.

Southwark News paid a visit to Appleby Blue earlier this year where residents heaped praise on their new homes. Rohan Lopez was one of the residents who moved there from Blackfriars in August 2023.

“It’s like living in a hotel,” he commented. “When they showed me my room I couldn’t believe it was just for me. I thought I’d have to share with someone.”

Robert McLeary, 69, was one of the first to move in with his wife Sheree and said they are very happy. 

“Quality of life is excellent,” he said. “It’s like you come back to your apartment and it just feels like you’re on holiday.”

Click here for the Southward News online article


Housing LIN Case Study: More’s Meadow

Written by Rowan Haysom, Director at Haysom Ward Miller Architects, this Housing LIN Case Study (No. 174) highlights the More’s Meadow Almshouses project, developed by the Great Shelford Village Charity.

The project delivers 21 affordable homes in Cambridgeshire, emphasising community-led design, sustainability, and social connectivity.

To read the full case study, please click here or visit the Housing LIN website directly here.

See also:


2025 Awards

The 2025 Almshouse Association Awards are now open for submissions!

The Almshouse Association Awards celebrate the remarkable achievements of our member charities, highlighting their innovation, dedication and above all, the positive impact that almshouse living brings to residents’ lives.

Appleby Blue – 2024 Inspirational Homes Award winner. Photo credit: Philip Vile

We are pleased to announce that The Almshouse Association 2025 Awards are now open for submissions for projects completed in 2024.

Our Awards Panel is always filled with great anticipation at this time of year as we look forward to receiving your inspiring submissions of recently completed projects.

Girton Town Charity – 2024 Innovation for Living Award winner

Past entries have demonstrated an impressive breadth of accomplishments, from pioneering planning and financing solutions to exceptional collaborations with local authorities.

Projects range from the meticulous restoration of Grade I, II* and II listed properties to the thoughtful development of newer, more modest housing – all of which reflect the diverse ambitions and resources of our members.

Some almshouse charities undertake the creation of individual homes, while others manage larger-scale developments; each project offers valuable lessons and inspiration for our community.

Partis College – 2019 Gardens and People Award winner

The Awards not only serve as a platform to showcase the vitality and resilience of the almshouse movement, but they also help us build a catalogue of exemplary projects to inspire and guide others.

We encourage you to share your enthusiasm, energy, and ingenuity with us.

Don’t hesitate to tell us about your achievements, the challenges you’ve navigated, and the successes your hard work has brought to fruition.

Each submission is greatly valued and appreciated, and we thank you for your efforts in preparing and sharing your projects. We eagerly await your entries!

DEADLINE FOR SUBMISSIONS – 31 JANUARY 2025

Click here to access our dedicated awards pages – for tips and guidance, 2025 Submissions form, message from our Awards Chairman, Simon Pott and lots of project details on past award winners.

Mills Charity – 2018 Patrons Award winner
Poland Trust – 2023 Inspirational Homes Award winner

2025/6 Specimen Outline Budget



Every year, it is important that the trustees of almshouse charities review the weekly maintenance contributions (WMCs) their charity sets for their residents.

To assist members in setting their residents’ WMCs , The Almshouse Association has produced our annual Specimen Outline Budget.  

As a first step members will need to consider two elements when setting their WMC:

  • the financial viability of the charity,
  • the avoidance of hardships on the residents.

Increases in WMC are necessary so charities can maintain financial viability and continue to provide support to residents and the wider community. Any increase, however, should take into account the wellbeing of the residents who must be able to afford the WMC without being caused hardship. Striking a balance between these two demands will help to ensure that the WMC is set at an appropriate level.

The Association recommends that wherever possible members increase their WMC in a way which is sympathetic to the needs of the charity and its residents.

Those of our member charities who are Registered Providers of Social Housing are obliged to abide by the rent formula set by the Regulator of Social Housing i.e., CPI plus 1%. The CPI figure for September 2024 was 1.7% and hence the maximum WMC increase for the period 1 April to 31 March 2026 is 2.7%.  

We are also aware that some members will be able to absorb some of the burden of increased costs for their residents. However, it is vital that charities, when considering increasing the WMC, seek to maintain stable foundations not only for the foreseeable future, but for the years ahead. 

Our Specimen Outline Budget for 2025/26 can be accessed via the below links:


P&G update: 14.11.24

The latest policy, governance and political engagement news from The Almshouse Association.

Our response to the consultation for the reviews of the NPPF has been sent to Ministry of Housing, Communities & Local Government (MHCLG) and the Minister. We wish to thank you all for your input as well as your great support and communication to your local MPs.

Nick Phillips is meeting MPs in Westminster to cover questions raised in early December.

Nick has spent time with MHCLG to discuss the proposal for the changes we wish to see made to the NPPF and to discuss the details of the Code of Conduct. It is still very early days and there is no certainty. It is likely that MHCLG are reviewing the details for ministers to consider.

We anticipate that The Almshouse Association will need to maintain engagement with MPs of both parties and Civil Servants in order to keep our position on the planning agenda.

Meetings with organisations such as The Regulator of Social Housing and the National Federation will continue on this agenda.

4/11/24. Nick Phillips spent time with the development team at MHCLG reviewing the Competency and Conduct qualifications required in the housing sector.

Firstly, the team confirmed that the need to start or even be in a position to start by April 2025 had been dropped. They are not able to confirm that the proposals discussed would be adopted for the scheme but they were keen to discuss again the impact of the qualification on the part time clerks for almshouse charities. Nick made a very strong case for a “de-minimus” scale or part-time clerk role to stand outside the scope of the current proposed qualification requirements.

The team listed and asked questions although they are not in a position to respond on behalf of ministers. We will keep you updated but for now there is no panic in terms of the April 2025 trigger.

Clive James MP

In November, Julian Marczak, Head of Member Services, and Wokingham MP Clive Jones held productive discussions at Westende Almshouses on the importance of almshouses being recognised as affordable housing in the NPPF.

Special thanks to trustees and Manager, Amy Garstang for hosting the meeting.


Nick Phillips met with Dame Priti Patel and Jeni Hoskin & Charles Ryland of Witlet & Witsell Property Management to discuss the almshouse model and the vital role of almshouses in providing affordable homes.

Special thanks to Dame Priti’s team & Jeni Hoskin for their help organising the meeting.

Taken from Rt Hon Priti Patel webpage

Priti meets Almshouse Association to discuss social housing

Published: 20th November 2024 – 5:03 pm Category: Local News

The MP for Witham, Priti Patel, recently met with local business Witlet, Witham United Charities and the national Almshouse Association to discuss the role of almshouses in providing social housing in the local area.

Charles Ryland, director of local family business Witlet, is working with Witham United Charities, and the Almshouse Association to support this historic local charity. The charity now owns 17 almshouse properties within the curtilage of the Church Street/Chalks Road Conservation Area, housing local people (often elderly) of limited financial means. During their meeting, Priti discussed with Charles and Almshouse Association Chief Executive Nick Phillips some of the current issues that prevent further growth of almshouses and their ability to provide affordable social housing options in local communities. The current definition of affordable housing in the NPPF excludes almshouses, and instead only recognises regulated housing providers. This limits almshouses’ access to section 106 support, unless they undergo an extensive process of becoming regulated (processes which are typically designed for housing associations with over 1,000 units). Most almshouses have less than 20 units, and 80% are not regulated by the Social Housing Regulator.

Priti said after the meeting: “I would like to thank Witlet, Witham United Charities and the Almshouse Association for meeting with me to discuss the vital role they are playing in providing social housing in the constituency. Almshouses face a unique set of challenges particularly when it comes to funding and recognition to support those most in need of housing. I will work with our local businesses and charities on this matter so that we can expand the social housing options they are able to provide.”

See also: Priti Patel backs affordable housing with Witham almshouses | Braintree and Witham Times


Devon Regional Meeting

A full house at the Devon Regional Meeting with local trustees, clerks and Chairs gathering together from all over the region.

Kindly hosted by Tiverton Almshouse Trust on Thursday 24th October 2024, it was a great opportunity to catch up on all the latest almshouse news and discuss a range of topics including independent living and aging residents, CIO status, WMC and license/letter of appointment. Association CEO Nick Phillips spoke on the latest legislation updates and attendees were also treated to a tour of the stunning almshouse site.

Many thanks to Nicky for organising such a great meeting and sending us in these pics!


Richmond Charities making headlines

Richmond Charities almshouses feature in Civil Society and in the |UK Property Forum

Great to see our member almshouse charity, Richmond Charities making news, building more almshouses and raising the profile of the almshouse movement.

In the property magazine, THE FORUM there is big news about the upcoming opening of the Elizabeth Doughty Almshouses on Queen’s Road, a significant development in elderly housing set to debut in March 2025.

Click here to access

In Civil Society, Léa Legraien talks to Samantha Maskell, head of finance, policy and governance at the Richmond Charities, about almshouses and ensuring they are fit for the future.

Click here to access


Inside Housing: CEO Comment

Almshouses are social housing in its earliest form, yet they’re still denied social housing status, writes Nick Phillips, chief executive of The Almshouse Association.

The National Planning Policy Framework’s focus on registered providers excludes many almshouse charities, particularly smaller ones. These smaller charities have limited resources and staff and face regulatory challenges that limit their capacity to maintain and expand their housing stock.

The Almshouse Association has submitted a proposal to the NPPF consultation, advocating for almshouses to be recognised as affordable housing, and is developing a code of conduct to strengthen government trust.

Being denied social housing status by England’s chief planning policy legislation means some almshouse charities are omitted from funding. If almshouse charities had access to Affordable Housing Programme bidding and Section 106 funds, the speed and quality of almshouses being built would be substantially increased.

See Nick Phillips’ comment in the latest issue of Inside Housing -Almshouses need to be recognised as social housing to be able to reach their full potential .


Using your Member Logo

As a member of The Almshouse Association, you are invited to proudly display The Almshouse Association Member Logo on your website, social media and any promotional materials or stationery.

The Almshouse Association Member logo represents a shared sense of community, connecting all members. It reflects your commitment as an almshouse charity to excellence and embodies the pride we take in our collective mission:

Creating affordable, warm and safe homes in friendly communities for people in housing need, preserving the legacies of the almshouse movement and protecting our national heritage.

Should you encounter any issues, please don’t hesitate to contact us at karenmorris@almshouses.org. We would be more than more than happy to assist.

posted 11 November 2024