Woodcock & Bowes Almshouses – Trustee Opportunity

Sunderland, Tyne & Wear

Do you have a few spare hours a month and want to give something back to your local community supporting an important and historic charity in Sunderland.

The Woodcock & Bowes Almshouses is a local almshouse charity providing accommodation for deserving women in Sunderland who are in need of support.

Expressions of interest for potential new trustees are welcomed.

Contact details:

Please contact with a CV to:

Susan Brooks – Member Services

admin@almshouses.org

                                                                                                                             


St Marylebone Almshouses – Westminster, Greater London

Accommodation:

One-bedroom flat available for single occupancy in a beautiful setting in St John’s Wood. The flat is on the first floor, accessed by fifteen steps, and no lifts are available.

St Marylebone Almshouses has been providing comfortable and well-maintained accommodation for persons in need for some 200 years. Our residents live in a convivial community in beautiful surroundings.

Residents occupy their accommodation as beneficiaries of the Charity. They are not tenants and do not have security of tenure.

Criteria:

To be considered for accommodation, applicants must:

  • have reached retirement age;
  • have lived, carried on business, or been employed in the City of Westminster for not less than ten years; or
  • in the opinion of the Trustees have a sufficient connection with the City of Westminster; and
  • be fit and proper persons in sufficient need to be admitted as residents.

Other important requirements are that residents must:

  • be capable of living independently, the accommodation is not supported or sheltered housing and does not offer care or support;
  • be of limited financial means (both income and capital).

The application process involves the applicant giving their consent to financial and medical examinations being carried out.

Contact:

For further information, please contact:

Angela Griffiths, Clerk to the Trustees Email: clerk.stmarylebonealmshouses@gmail.com

www.stjohnswoodalmshouses.com


The Eden Cottages Trust, Exeter Road, Ivybridge

Accommodation

A spacious two-bedroomed Almshouse in a community of retired persons is now available at Eden Cottages in Exeter Road, Ivybridge.

The Almshouse is suitable for two persons and comprises a large sitting room, two double bedrooms, upstairs bathroom, downstairs toilet and kitchen.

Criteria

The Trustees invite applications from anyone in housing and financial need but under the terms of our governing document they must be members of the Church of England*.

Applications will not be considered from existing homeowners, nor from established tenants of social housing.

Contact details

Full details and an application form can be obtained from the Secretary to the Trustees

Tel: 07855 830631

email: edencottages.secretary@544gmail.com

*The Eden Cottages charitable scheme states that residents must be “poor persons who are members of the Church of England” and the charities exemption of the Equality Act 2010 therefore permits it to specify that applicants have to be members of the Church of England.


Association co‑sponsors Housing LIN 2026

We were honoured to co‑sponsor the Housing LIN 2026 Annual Conference in Bristol last week.

Our CEO, Nick Phillips, was delighted to reconnect with sector colleagues and long‑standing friends, while also hearing from a range of inspiring speakers focused on improving housing options for older people.

Reflecting on the day, Nick said: “It was fantastic to take part as first-time sponsors. The event brought together professionals across the sector who shared such interesting and informative evidence about improving housing for older people.”

We extend our congratulations to Housing LIN for delivering an insightful, and uplifting conference. It was a privilege to be involved.


London Gardens Competition 2026

🌿 Now open for entries! 🌿

The London Gardens Society is delighted to announce that preparations are underway for this year’s London Almshouses Competition, and we warmly encourage all our Member London Charities to take part.

This much-loved annual competition celebrates the beauty, creativity and community spirit found within London’s almshouse gardens. Whether large or small, every garden has the potential to shine.


🌼 What can be entered?

Almshouse charities are invited to submit:

  • Their main community garden
  • Any patio or courtyard spaces within the garden grounds

In addition, The London Gardens Society is pleased to continue the Residents’ Competition – a “competition within the competition.” When an almshouse enters, residents can also showcase their own:

  • Personal garden plots
  • Window boxes
  • Balcony displays
  • Containers and hanging baskets

This element of the competition is particularly special. Gardening provides not only colour and beauty, but also purpose, pride and proven benefits for mental wellbeing. It offers residents a wonderful opportunity to express themselves and to be recognised for their efforts.


🏆 Celebrating success

Winners in each category, both almshouses and residents, will be invited to a prestigious Presentation Evening at the magnificent Guildhall in the City of London this October, where awards will be presented in a truly memorable setting.


Please find below the application form, including full judging criteria and entry fee details. All entry forms must be received by 2 May 2026.

Judging takes place on the weekend of the 4 and 5 July 2026. One of the two judges visiting will contact the individual almshouses in advance to let them know which day they are coming.


We hope to hear that many of our Member London Charities taking part this year. Your gardens are a testament to care, community and commitment, and we look forward to celebrating them.

Here’s to making 2026 another blooming success! 🌸


Housing Ombudsman update 12 March 2026

FAO: Registered Providers and those that have registered with the Housing Ombudsman voluntarily to assist with the completion of annual submissions.

Please see below update from the Housing Ombudsman

View as a webpage
Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. You can now book your place at the March 2026 landlord forums!
Our Business Plan consultation now open
Our business plan consultation is now open. Have your say on our strategic approach and priorities for 2026-27. The consultation is open to landlords, residents, and the wider sector.
This is your opportunity to shape how we respond to record demand and support earlier resolution of complaints.
The consultation runs from 5 March to 26 March 2026. 
Making apologies
New training module
Sometimes, an apology alone can be enough to remedy the situation. To support this, we have launched a new bitesize training module on apologies. Log in to the Learning Hub to access it.
Book onto our training
New guidance
Compensation
We have released new compensation guidance alongside our severe maladministration report. Created with input from landlords and residents, it sets out clear, fair principles to encourage greater consistency across the sector. This guidance takes effect from 1 April 2026.
Read the compensation guidance
Waltham Forest and Colchester councils
Learning from complaints 
Discover how landlords got it right after our determinations. We’re joined by an investigator from our Dispute Resolution team to hear how Waltham Forest and Colchester councils responded following determinations on cases involving damp and mould, leaks, complaint handling and repairs.
Listen to the podcast
North Devon homes
Learning from complaints webinar
Join us for this free webinar as part of our learning from complaint series.
We will be joined North Devon Homes who will be sharing their learning after reducing maladministration.
Book your place on the webinar
Landlord forums are back in March 2026
Thank you to all those landlords who attended the first landlord forum in the March 2026 series. Register now for the opportunity to hear the latest updates from the Housing Ombudsman Service, ask any pressing questions, and interact directly with us to shape our service. You will also be invited to join Landlord Connect, a new digital community for landlord forum delegates. 
Local authority landlords, Wednesday 18 March 2026, 11am to 2.30pm
Landlords with under 1,000 homes, Wednesday 25 March 2026, 2pm to 3.30pm

Suggest a topic for the landlord forums
Our investigation process
Did you know we have 4 stages to our investigation process to decide the best route to resolution for residents? 
Our investigation process
STAIRS consultation
Have your say
There’s still time to respond to our consultation on how we will handle complaints under the Social Tenant Access to Information Requirements (STAIRS). This will shape how we work with Private Registered Providers on these complaints.
Consultation ends on 17 March 2026
Take part in the consultation
Let residents know about our online webform
To make things quicker, we are asking residents to use our online complaint form to bring a complaint to us. We will no longer accept new cases by email.
Please ask residents who want to bring a new complaint to us to use our online complaint form. Ensure your complaints procedure information includes our complaint webpage and helpline number: 0300 111 3000.You can still contact us in a range of ways, including via email for existing cases.
Contact us
Latest podcast
Repairs and maintenance
In this episode, we are joined by Daniel Churton who has many years of sector experience working for both a large landlord and a social housing repairs contractor.
Daniel gives his perspective on:
repairs and maintenance
good practice in the sector
what still needs improvement
Listen to Daniel
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
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New: Housing Ombudsman Annual Submission Toolkit 25–26

We have just updated the Housing Ombudsman page on our website to support members with the Housing Ombudsman Annual Submission for 2025–26.

The Almshouse Association has received a comprehensive Annual Submission Toolkit directly from the Housing Ombudsman’s Office. This resource is designed to help members complete their annual submission accurately and with confidence.


The Toolkit is intended for:

  • Almshouse charities that are Registered Providers, and
  • Members that have voluntarily registered with the Housing Ombudsman, to support good practice and compliance.

The toolkit is made up of a series of practical documents, including:

  • Housing Ombudsman Toolkit for Annual Submissions 2025–26
  • Attachment A: Complaints Policy (Housing Ombudsman members only)
  • Attachment B: Partially completed Self-Assessment Form
  • Attachment C: Examples of complaints performance reports and governing body statements
  • Leaflet: Member Responsible for the Complaints Procedure
  • Self-Assessment Form for 2025–26 (for completion)

Each document can be downloaded individually from here

We strongly encourage all relevant members to review the Toolkit early to ensure they are prepared for the 2025–26 submission requirements. If you have questions or need further support, please contact the Member Services team.

See also Housing Ombudsman webinar:


Hillier Almshouse Guildford – Forthcoming Vacancies

Accommodation

We have a  comfortable and spacious ground self-contained studio (end of April) and a one-bedroom first floor flat (end of March). 

10 mins walk to the town and station. 

A warden who is on duty Mon – Fri, together with a 24-hour emergency call system, CCTV and door entry system.

The large well-maintained, sunny garden offers beautiful views across the North Downs; a communal lounge and kitchen in which the residents enjoy regular social gatherings. 

Other facilities including on-line computer access, communal TV, DVD, laundry equipment etc.

The current costs are £155.80/£205.70 pw incl. Gas, electric and water.

Criteria

available to ladies over 60 years old

Contact details

Please call 01483 575814  or email hillier.almshouse@gmail.com for further details.


Improvement works at The Almshouses of the Holy Name

A Case Study

The Almshouses of the Holy Name is a small charity based in Hurstpierpoint, comprising a terrace of six cottages built in 1939. The almshouses support people from the local area aged over 60 who are, in the words of the charity’s governing document, in “necessitous circumstances”.

Since Autumn 2024, the charity has undertaken a major programme of works to address long-standing infrastructure issues, improve safety and energy efficiency, and secure the long-term viability of the site (which will be completed in Spring 2026).

The project was made possible through a loan of £78,500 from The Almshouse Association, contributing to a total project cost of over £100,000.

The Trustees of The Almshouses of the Holy Name have kindly documented their project in detail for us to share as a case study. We hope their experience will both inform and inspire other almshouse charities, as well as those who may wish to support almshouses through a donation or a gift in their Will.

When almshouse charities face major repair costs or seek to expand provision for people in need, financial support can make the difference between decline and sustainability. As part of its member services, The Almshouse Association provides grants and loans to help charities struggling with funds to maintain and develop their housing.


Why the work was needed

By 2024, it had become clear that a number of critical elements of the almshouses were reaching the end of their serviceable life. These included:

  • Ageing water supply infrastructure, which was close to failure
  • No roof insulation, resulting in poor energy efficiency
  • Outdated bathrooms, across all six dwellings
  • Unsafe gas meter locations, requiring urgent relocation
  • Outbuildings in very poor condition
  • Damaged fencing and dangerous paving, creating access and safety risks
  • General fabric issues, including pointing and roof tiles

Alongside these physical risks, the trustees became increasingly aware, during the application process itself, that the level of weekly maintenance contribution (WMC) would need to rise significantly.

This process was handled carefully and sensitively to minimise concern for the residents and the WMC has now reached a level which will afford the Charity some real financial security whilst also remaining attainable (and considerably below market value) for current and future residents. Without substantial intervention, the trustees considered it likely that multiple systems would eventually fail, potentially causing disruption, safety issues, and unplanned emergency expenditure.

What was done

Although no grant funding was secured, The Almshouse Association offered the amount required as a loan, enabling the trustees to proceed with a comprehensive and coordinated programme of works.

The funded works included:

  • renovation of the entire water supply system, both internally and externally, ensuring modern, independently isolatable infrastructure.
  • installation of loft insulation across the whole property, alongside necessary re-boarding and remedial works.
  • renovation of the final three bathrooms, completing the upgrade of all six dwellings after the first three bathrooms had been paid for from the Charity’s own funds.
  • removal and replacement of gas meters, relocating them from unsafe positions.
  • replacement of dangerous paving, significantly improving access and safety around the site.
  • fire safety improvements, including a fire log book, warden training, and upgraded smoke alarms.
  • asbestos treatment and fencing repairs
  • works to the fabric of the building, with further pointing, roof tile repairs, and rear access path repairs scheduled for completion in spring 2026.

The trustees were fortunate to work with a contractor who not only carried out the bathroom renovations, but also identified the failing water infrastructure at an early stage and helped assemble a specialist team to address it (and other areas of the work) efficiently.

new connections for each almshouse
and manifold cupboard
repaired lawn

Impact for residents

The completed and ongoing works have had a clear and positive impact on residents’ daily lives. Outcomes include:

  • much more sanitary, modern bathrooms
  • safer gas and water infrastructure, reducing risk and anxiety
  • improved insulation, leading to warmer homes and better energy efficiency
  • upgraded outbuildings and external areas, improving usability and safety.
shed before
after
safety gate

Residents have expressed gratitude for the improvements and have already noticed increased efficiency in heating and water supply. The works have delivered not only practical benefits but also greater peace of mind for residents and trustees alike.

Challenges and learning

As with any project of this scale, there were logistical challenges in coordinating works across an occupied site. However, the project has remained largely on budget, and unexpected issues were addressed collaboratively rather than becoming crises.

For the trustees, the project reinforced several key lessons:

  • The importance of teamwork, communication, and collaboration
  • The value of acting before systems fail, rather than responding to emergencies
  • A sobering but valuable realisation that some issues had been allowed to drift over previous years, and that timely intervention prevented far more serious consequences.

Looking ahead

With the final elements of fabric and access works due for completion in Spring 2026, the almshouses are now in a far stronger position. The trustees are better equipped to plan sustainably, set realistic WMC levels, and ensure that the almshouses continue to provide safe, secure homes for older people in the local community for many years to come.

Trustees of The Almshouses of the Holy Name


Association £100,000 loan helps complete £1.946m restoration

Case Study: Fitzgerald Charity restoration of 14 almshouses in Seaford

When almshouse charities face major repair costs or seek to expand provision for people in need, financial support can make the difference between decline and sustainability. As part of its member services, The Almshouse Association provides grants and loans to help charities struggling with funds to maintain and develop their housing.

A £100,000 interest-free loan from The Almshouse Association enabled the Fitzgerald Charity to complete the final phase of a £1.946 million, nine-year refurbishment of 14 Grade II listed almshouses in Seaford.


Background

Fitzgerald Charity in East Sussex was founded in 1858 by John Purcell Fitzgerald, who endowed over 50 properties and land to fund almshouses built in phases between 1864 and 1893. Over time, property sales were converted into investments that supported major renovations in 1959 and 1982.

Fitzgerald almshouses 1906

However, cost-cutting during the 1980s works led to defects, including roof and insulation failures, requiring significant remedial expenditure in the 1990s. By 2016, the trustees committed to a “back to first principles” approach — stripping each unit to its structural shell and rebuilding to modern standards while respecting the historic fabric.

The Project (2016–2025)

The refurbishment was delivered in four phases under professional supervision, addressing:

  • Structural reinforcement (including wall ties in early “bungaroosh” construction)
  • Full insulation and damp-proofing upgrades
  • Roof and chimney restoration
  • Modern services and improved layouts

Total cost: £1.946 million
Average cost per unit: c. £139,000

Despite careful financial planning and use of reserves, Phase 4 created a £52,000 shortfall. To avoid reducing specifications and compromising quality, the trustees applied for a £100,000 loan from The Almshouse Association.

Approval was granted within weeks (December 2024), providing essential assurance and enabling reinstatement of key heritage features — including a prominent four-pot chimney that restores architectural balance to the building.

Resident experience

Between 2021 and 2025, works were ongoing while residents (aged 66–93 at the outset) remained in occupation through managed decants. Despite dust, noise and disruption, not a single resident was lost during the programme. Several moved twice in order to return to improved homes – a testament to their attachment to the almshouses.

Impact of the loan

The Association’s loan:

  • Prevented specification cuts
  • Safeguarded heritage features
  • Removed the need to consider selling a detached block
  • Enabled completion of works to a consistent standard

Without this support, the trustees may have been forced into asset disposal, fundamentally altering the charity’s long-term sustainability.

Outcome

Completed in October 2025, the scheme now provides high-quality, affordable housing in central Seaford. Recent applications demonstrate strong demand, with new residents drawn from those facing homelessness via the local authority. Vacancy turnaround has averaged just one week.

More than 165 years after its foundation, the Fitzgerald Charity continues to fulfil its benefactor’s vision of providing a humane alternative to the workhouse, now with buildings restored to a standard that will serve future generations.

The £100,000 loan from The Almshouse Association was the critical final piece that ensured this ambitious and carefully executed restoration could be completed without compromise.


The loan from The Almshouse Association was crucial in enabling the Charity to complete the £1.946m restoration of 14 almshouses and continue their provision of affordable housing in the local area for people in housing need.

We would like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2025, £1,198,500 was approved in new loans and grants totalled £50,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.