Policy and Governance – Latest Developments

Housing – Feb 20 Summary

  • Westminster Hall debate on Flats and Shared Housing – Fire Risk: Labour MP Matt Rodda (Reading East) held a debate in Westminster Hall on the fire risk in flats and shared housing, particularly focusing on cladding, fire doors, other fire safety measures and problems with flats under 11 meters tall. Participants were critical of the lack of urgency in improving fire safety measures following the Grenfell tragedy. The following additional MPs contributed to the debate: Clive Betts, David Linden, Esther McVey, Jim Shannon and Sarah Jones.

There is clear cross-party support for tighter regulations of housing in the wake of the 2017 Grenfell Tower Disaster. While there has been a lot of debate around cladding on high-rise buildings in the last couple of years, this debate was focused around the fire safety measure on all buildings (fire doors, fire extinguishers, escape routes etc.) and it looks likely that all aspects of fire safety will be regulated tighter in the future.    

Property and Planning (including listed buildings) – Feb 20 Summary

  • Aluminium composite material cladding: MHCLG has published information and advice for building owners, landlords and leaseholders where aluminium composite cladding is present on their building.
  • BT Openreach accelerates full-fibre coverage: BT Openreach has announced that it will accelerate full-fibre build to 227 “harder to reach” market towns, villages & rural areas, with building to commence within the next 14 months. The portion of this build plan completed by March 2021 is within Openreach’s previously stated target to reach four million homes and businesses with “full fibre” technology by March 2021.
  • Building Better, Building Beautiful Commission report: The Building Better, Building Beautiful Commission has published its report, titled Living with Beauty: Promoting health, well-being and sustainable growth. The report proposes a number of changes to the National Planning Policy Framework to encourage quality design and the rejection of poor design. It also encourages local authorities to plan further into the future than the current 5-year supply and recommends reviewing the speed at which Local Plans can be put together. Additionally, it suggests that the method in which land is designated for development (the “call for sites” process) should be revised.
  • Value of the heritage sector: New research published by Historic England on behalf of the Historic Environment Forum, shows the value of heritage to England’s economy. Heritage is an important sector which contributes to economic prosperity and growth through jobs in the heritage and construction sectors and from tourism. This new report has a focus on skills, examining the skills needs and gaps in the heritage sector.
  • Social rent: Only 2.6% of the 131,000 homes set to be built on public land released by the government will be for social rent, according to the New Economics Foundation (NEF).

Adult social care and support for tenants – Feb 20 Summary

  • Welsh Government: Independent report on accommodation for older people: The Welsh Government has published a report on accommodation for older people. The report assesses the housing and accommodation needs of older people up to 2035.

This report did not include the role of almshouses within the Welsh Governments assessment of the future of housing for elderly people within Wales. The Almshouse Association plans to contact the Welsh Government to discuss further the role that almshouses can play in Welsh housing policy.

  • COVID-19 guidance: Public Health England has published guidance that provides advice about the novel coronavirus, COVID-19. Guidance for employers and businesses and for social or community care and residential settings, can be viewed via the links. See also Almshouse Association FAQs
  • Care Quality Commission: The House of Commons Library has published a briefing on the statutory role and powers of the Care Quality Commission (CQC). The CQC is responsible for the registration, inspection and monitoring of health and adult social care providers, including independent providers, under the Health and Social Care Act 2008.
  • Universal Credit:
    • Delay in roll-out: The BBC has reported that full rollout of universal credit is being delayed again, adding £500m to its overall cost. Officials say not enough people are moving to the benefit as they are “scared” to move to universal credit. The system was meant to be fully live by April 2017, but the new delay will push it back to September 2024. The welfare delivery minister, Will Quince, said claimants would not lose money as a result of the change.
    • Call for evidence: The House of Lords Economic Affairs Committee has published a call for evidence on the economics of Universal Credit. The inquiry will investigate:
      • the economic impacts of Universal Credit
      • whether Universal Credit is meeting its original objectives
      • whether the policy assumptions reflected in its design are appropriate for different groups of claimants
      • the extent to which Universal Credit meets the needs of claimants in today’s labour market and changing world of work.
  • Joseph Roundtree Foundation UK Poverty Report 2019/20: The Joseph Roundtree Foundation has published its UK Poverty Report 2019/20. The report highlights the nature and scale of poverty across the UK and its affect, how poverty has changed in society, and overall changes to poverty, with chapters examining:
    • the impact of work
    • the social security system
    • housing
    • how carers and people with disabilities are affected by poverty.
  • Loneliness and social work: The Department of Health and Social Care has published a report focussed on the evidence around the role of social workers in preventing and reducing loneliness and isolation.
  • Mental Health: The Chartered Institute of Housing has launched a new guide to help housing organisations raise their game on mental health. The guide, developed with support from the mental health charity Mind, sets out six things we can all do to make everyone who works in housing more aware and supportive of other people’s mental health issues – and better supported to look after their own.

Environment and Energy – Feb 20 Summary

  • Adapting heritage buildings: To meet the government’s target of being carbon neutral by 2050, we must recycle, reuse and responsibly adapt our existing historic buildings, according to this year’s Heritage Counts report, by Historic England. 
  • Air quality – using cleaner fuels for domestic burning: DEFRA has responded to its consultation on using cleaner fuels for domestic burning in relation to air quality. The Government has announced that it plans to introduce the following, one year from now:
    • a ban on all pre-packaged traditional bituminous house coal
    • a ban will apply on loose sales via coal merchants at a later date
    • wood sold in single units under 2m3 (loose stacked) must have a moisture content of 20% or less
    • a national requirement for certified controlled sulphur content and a smoke emission limit on manufactured solid fuels (currently applies in Smoke Control Areas).

Taxation – Feb 20 Summary

  • VAT and retrofit: Historic England has called on the government to slash VAT on renovation in a bid to remove a major brake on retrofit work. Just weeks before new chancellor Rishi Sunak announces his 2020 budget, the government’s heritage watchdog and adviser has made a public demand for the tax on refurbishment, currently set at 20 per cent, to be reduced. The plea and follows a similar call from the RICS. Historic England announced the demand alongside the release of ‘game-changing’ new research into the embodied carbon of the nation’s existing built heritage.

Miscellaneous – Feb 20 Summary

Political update

  • UK Cabinet reshuffle: Following a Government reshuffle, the Prime Minister has confirmed his ministerial appointments, which include a new Housing Minister. Simon Clarke (Minister of State) and Christopher Pincher (Minister for Housing) are the only new additions to MHCLG. Likewise, Helen Whately is the only new addition to the Department for Health and Social care – her responsibilities include adult social care. You can track all the appointments here.

Due to the size of the Conservative Party majority within the House of Commons it is likely that we will be in a period of relative political stability. As a result of this ministerial appointments are likely to change less frequently than in recent years.

Click here for Policy and Governance – Jan 2020 Summary

Click here for Policy and Governance 2019 Summary


Our Royal Patron visits the Nicholas Chamberlaine Almshouses in Bedworth

The Almshouse Association was delighted to welcome HRH The Prince of Wales to one of our member charities on 18 February 2020.  

Photo: Richard Gray

As part of his Royal ‘Away Day’ in Warwickshire, The Prince of Wales took the time to visit the Nicholas Chamberlaine Almshouse to meet with residents and trustees, and to plant a tree to commemorate his visit.

Photo: Richard Gray

Upon his arrival, HRH was greeted by the Lord Lieutenant of Warwickshire, who presented Liz Fathi, Chair of The Almshouse Association, Nick Phillips, Chief Executive of The Almshouse Association, and John Haynes, Chairman of the Trustees of the Nicholas Chamberlaine Trusts.

HRH was then invited to visit andrea Cobb in her almshouse. Andrea, who turned 80 the day before said of her Royal visitor

“He was so nice, it was such an honour to meet him.”

Photo: Richard Gray

Prince Charles went on to meet trustees in the Governor’s Hall, a beautiful oak panelled room built in 1840 and he was invited to join residents in Henry Bellairs Lounge, the charity’s communal space for residents.

Here he enjoyed a cup of tea and chat with staff and residents, including  81-year-old Sylvia Hawley, who has lived at the almshouses for 16 years.

“He was a nice chap, we’ve only known he was coming for about two weeks, I wasn’t expecting this, let alone talk to him,” she said.

Before leaving, the Chair of the Nicholas Chamberlaine Trust, John Haynes, presented HRH with a small gift and thanked him for taking the time to visit the almshouses. John also noted that he had been present when the former Prince of Wales, Edward, had visited the almshouses in 1934, albeit as a two year old in a pushchair!

Finally, HRH was invited to plant a white beam tree at the front of the almshouses next to the one planted by his uncle in 1934. He also signed the spade to add to the charity’s collection.

 

Posted 25 Feb 20


London Almshouse Group Meeting

The inaugural meeting of the London Almshouse Group, held on 6th February 2020, at The Charity of Elizabeth Jane Jones and David Henry Waring Home was well attended and enjoyed by all.

CEO Nick Philips gave an update on the work of the Almshouse Association highlighting the below:

  • Proactive awareness-raising campaign on the value of almshouses.
  • Work undertaken with ministers in recognising almshouses.
  • New systems at Billingbear to improve service to members.
  • Flagging up the issue of almshouses not being recognised as valid recipients of section 106 funds from local councils and in many cases members having 106 levy placed on their own developments.
  • Confirmation from the Charity Commission that the legal definition of almshouses had been approved in principle and referenced for internal use but it was yet to be announced or updated in their guidance.  The date for updating the guidance has not been given.
  • Members who had engaged in the annual survey were thanked.

The other items discussed were:

  • Managing residents with dementia/memory loss. 
  • Setting weekly maintenance contribution.
  • Equalities Act – landlords are required to make reasonable adjustments to accommodate residents that have disability needs. 

The Almshouse Association’s involvement in organising the LAG meeting was a one-off to kick start the group.  The meeting agreed that LAG should continue, meet quarterly and that there should be annual rotating responsibility for co-ordinating, administrating and organising future meetings. Deborah Prescott, from Lygon Almshouses, has very kindly volunteered for the first year. 

Keep an eye out for the date of the next meeting date which will be posted here


HRH The Prince of Wales to visit Nicholas Chamberlaine Almhouses

Almshouse Association invites HRH The Prince of Wales to visit Nicholas Chamberlaine Almshouses in Bedworth.

His Royal Highness, The Prince of Wales will be visiting the Nicholas Chamberlaine Almshouses in Bedworth, Warwickshire on Tuesday 18th February 2020.

Nicholas Chamberlaine Almshouses, Bedworth

HRH, who has been a dedicated Royal Patron of the Almshouse Association since 1992, is particularly interested in seeing the almshouse gardens and learning about the individual stories of the almshouse residents and their connection to the local community. He will also be planting a memorial tree to commemorate the day.

He follows in the footsteps of Edward, The Prince of Wales who visited the almshouses on 10th July 1943 and the Almshouse Association Vice Patron, HRH The Duke of Gloucester who visited in 1988.

Chair of the Nicholas Chamberlaine’s  Almshouses, Cllr. John Haynes will present HRH to Lord Lieutenant of Warwickshire Timothy Cox and his wife Penny, Almshouse Association Chair, Liz Fathi, CEO Nick Phillips and Head of Member Services Rosie Sweeney.

Phillips said “Almshouses are in the process of a revival programme with the movement is experiencing the biggest spike in development of charity run housing since the Victorian era. The Almshouse Association is honoured to be able to put forward one of our member charities to receive a visit from our Royal Patron. HRH has great understanding of the value of almshouse charities to local communities and the quality of the life for residents is always at the forefront of his concern”.


[Feature Photo: HRH Prince of Wales is presented to Nick Phillips, CEO of Almshouse Association at Thomas Parsons Charity almshouses in Ely Nov 18]

Posted 10 Feb 2020


Policy and Governance – Latest Developments Jan 2020

Charities and Charity law (including points relevant to safeguarding) – Jan 2020 Summary

Charity Commission updates

  • Charities and investing: The Charity Commission has published a consultation – closing 31 March – on charities’ approach to investing in line with their purpose and values. The Commission asks:
    • what are the experiences and current considerations around responsible investments?
    • what are the barriers to more widespread responsible investments?
    • what more could be done to support trustees to invest in a way that reflects the charity’s purpose and values?

Safeguarding

  • New safeguarding digital portal for charities: DCMS has launched a new online portal, aimed at strengthening its support to charities handling safeguarding concerns or allegations. The portal offers a step by step guide to help charities correctly manage their concerns, identify the right people to contact if needed, and access helpful resources and advice.

Click here for Almshouse Association online Safeguarding training

Property and Planning (including listed buildings) – Jan 2020 Summary

MHCLG updates

  • Banning combustible material in and on external walls: MHCLG has published a consultation – closing 13 April – on the use of combustible materials in and on external walls of buildings. The consultation includes the building types covered, height thresholds, list of exemptions, attachments such as blinds, shutters and awnings, and a proposal to specifically ban the use of metal composite panels.
  • Building safety advice for building owners: MHCLG has published guidance on the measures building owners should take to ensure their buildings are safe. The Independent Expert Advisory Panel has issued a number of advice notes for building owners on the measures they should take to ensure their buildings are safe. It makes clear that ACM cladding (and other metal composite material cladding) with an unmodified polyethylene filler (category 3) presents a significant fire hazard on residential buildings at any height with any form of insulation. It also covers the safety of external wall systems (including spandrel panels and balconies), smoke control systems, fire doors and what short-term measures should be put in place should a significant safety issue be identified.

Round-up of other property and planning developments

  • Charity Property Matters 2020: The Charity Commission is encouraging charities to respond to the Ethical Property Foundation’s Charity Property Matters survey, which has been published. The survey is run in partnership with the Charity Commission and aims to help shape the sector’s understanding of the role of property for charities.
  • Natural England – Heritage management plans: Natural England has updated its guidance on heritage management plans for heritage properties. The update amends the section titled “How much preparing a heritage management plan costs” with updated costings.
  • Historic England – Heritage and the Economy 2019: Historic England has published a report titled Heritage and the Economy 2019, which examines the economic aspects of heritage conservation and presents evidence on the numerous ways that the historic environment contributes to national and local economies.

Adult social care and support for tenants – Jan 2020 Summary

Environment and Energy – Jan 2020 Summary

  • Welsh Government – New homes to be powered by clean energy sources from 2025: In a statement by Welsh Housing Minister, Julie James AM, the Welsh Government has announced that all new homes in Wales will be heated and powered from “clean energy sources” from 2025. The announcement supplements this consultation. The proposals include:
    • improving energy efficiency 
    • improving air quality
    • phasing out the use of high-carbon fossil fuels and moving to cleaner methods to heat homes, such as the introduction of low-carbon heating and energy generation.

Employment – Jan 2020 Summary

  • Government announces National Living Wage rise: The Government has announced that, starting on 1 April 2020, the National Living Wage (NLW) will be increased. The rise comes as part of the Government’s target for the NLW to reach 60% of median earnings by 2020. The National Living Wage (for over 25 year olds) will increase 6.2% from £8.21 to £8.72.

The National Minimum Wage will rise across all age groups, including:

  • A 6.5% increase from £7.70 to £8.20 for 21-24 year olds
  • A 4.9% increase from £6.15 to £6.45 for 18-20 year olds
  • A 4.6% increase from £4.35 to £4.55 for Under 18s
  • A 6.4% increase from £3.90 to £4.15 for Apprentices

Polital Updates– Jan 2020 Summary

Budget 2020: The Treasury has announced that Budget 2020 will take place on Wednesday 11 March 2020. The Chancellor is expected to set out plans in the March Budget to “open a new chapter for the UK’s economy and prepare it for the decade ahead, deliver on the Government’s promises on tax, and make good on the commitment to level up and spread opportunity, including by investing billions of pounds across the country”.

For a Summary of 2019 Policy and Governance Developments, click here


2020 Members Day

17th March 2020 Update: In response to Government advise, the Almshouse Association Members Day has been postponed. We will be in touch with any member that has already purchased tickets. Members will be notified as soon as we have further information regarding a new date for the Members Day. Thank you for your understanding.


The Almshouse Association has great pleasure in announcing that tickets are now on sale for the:

ALMSHOUSE ASSOCIATION MEMBERS DAY 2020
Thursday 4th June 2020
Central Hall Westminster, Storey’s Gate
London SW1 9NH

We have an inspiring line-up of special guest speakers, including TV presenter and producer, author and founder of the charity Childline, Dame Esther Rantzen DBE and Chelsea Pensioner and Britain’s Got Talent 2019 Winner, Colin Thackery.

There will be members workshops, Q & A with our Panel of experts as well as exhibitor stands and announcement of the Almshouse Association Award winners.

The Members Day 2020 presents a wonderful opportunity to meet members from different almshouse charities from all over the country, stay up-to-date with legislation and the latest news and celebrate everything almshouse. We hope to see as many of you as possible this year; space is limited so we would highly recommend purchasing your tickets early.

For more details and booking form, please click here


sponsored by

The Almshouse Association AGM will take place between 09.45-10.00 am , prior to the start of the Members Day. Those wishing to attend AGM only, are not required to purchase tickets, but must advise the Association of their wish to attend by 20th May 2020. Click here for details

Posted 14 Jan 2020, last updated 18 Mar 2020


Policy and Governance – 2019 Summary

last updated 14th Jan 2020

Charities and Charity Law – December 19 Summary

  • Charity Commission: fraudsters impersonating staff: The Charity Commission has issued a warning to charities regarding fraudsters impersonating the Commission’s staff and refers to its guidance on reporting cybercrime. The Commission warns charities to be particularly wary of requests addressed to HR, finance, or staff with authority to update bank details. The fraudsters normally employ a strong social engineering element and often state that they have changed their bank details or opened a new bank account. The fraudulent emails are usually from a spoofed or similar email address to that of the subject being impersonated.

Property and Planning – December 19 Summary

  • Combustible materials: MHCLG has published Building (Amendment) Regulations 2018: circular 03/2019, which explains the impact of a High Court judgment on the ban on combustible materials in and on the external walls of high-rise buildings. The circular also reminds building control bodies of their responsibilities.
  • Maintenance of historic buildings: In the first scheme of its kind, Ecclesiastical and English Heritage, in partnership with technology firm Shepherd, are piloting sensors to monitor Kenwood, a historic building. The sensors – which are battery-operated and do not require Wi-Fi – discreetly monitor environmental changes within the building.  The estate team will be alerted to potential breakdowns, electrical fires and water leaks to minimise the loss of critical equipment or damage to the building and its collections. The technology is powerful and the expected benefits are a 25% reduction in operational costs, as well as being able to better prevent losses or interruption and to better understand the building’s assets and performance. This will help drive down the energy and maintenance costs and prevent or minimise any damage.  

Housing – December 19 Summary

  • RSH standards of service: The RSH has updated guidance on its standards of service, alongside performance data from 2018/19. The guidance explains: how RSH communicates; the information it provides; its approach to regulation and compliance; feedback on its service; complaints and appeals against decisions; unacceptable behaviour; and how to contact the regulator.

Adult Social Care and Support for Residents – December 19 Summary

  • Universal Credit: The Department for Work and Pensions (DWP) has agreed in principle to pay landlords the housing cost of Universal Credit at the same time as residents receive the remainder of the benefit, in a move that could save housing associations/charities thousands of hours in administrative work. This move was confirmed in a letter to landlords.
  • Dangerous washing machines recalled: Washing manufacturer Whirlpool is proactively recalling certain models of washing machines manufactured under the Hotpoint and Indesit brands between 2014 and 2018. To find out more about the recall and to check whether their machine will need to be recalled, you can click here or call 0800 316 1442.  Appliances under the Whirlpool brand are not affected. If a washing machine is being recalled, users will be able to choose between two options: A like-for-like replacement washing machine provided free-of-charge, or a free-of-charge in-home repair of the appliance.
  • Government to end Local Housing Allowance rate freeze after four years – The freeze on Local Housing Allowance (LHA) to end. From 1st April 2020 LHA will rise in line with the Consumer Price Index (CPI) for the first time since 2016. This is a rise of 1.5% and will mean an average increase of £10 a month for the roughly 900,000 claimants. Average rents rose by 4% during the four year freeze leaving LHA capable of covering the only bottom 15% of rents in 60% of England.

Charities and Charity Law – November 19 Summary

Charity Commission/DCMS updates

  • Charity Commission – submitting annual returns: Charities that have not yet submitted their annual return to the Charity Commission should note that the Commission no longer provides an automatic PDF copy of the annual return after it has been submitted online, nor is there any way for the charity to access or save the information. Therefore, in order to create a filed copy, charities need either to save/print each individual page in draft manually while filling it in, or to take a screenshot of each page as they go.

SORP

  • Updated accounting rules for larger charities: Regulators behind the Statement Of Recommended Practice (SORP) have published Information Sheet Three, which explains how charitable companies need to respond to changes to the Companies Act. There are three new requirements, of which two apply to charities with over £36m in gross annual income, gross assets over £18m or more than 250 employees, and the other applies to charities with more than 250 employees. The new requirements look at the duties of directors to promote the charity’s purpose, as well as employee engagement, and stakeholder engagement.  Accounting rules for larger charities updated to require them to provide extra detail.
  • Updated charities SORP accounting rules published: An updated version of the accounting and reporting rules for charities has been published, with the new document merging what were previously two different documents. The new SORP comes into effect for the financial year starting 1 January 2019. The changes, among other things, include:
    • correcting an error pointed out by the Financial Reporting Council and others, whereby the SORP-making body had not originally required comparatives for everything in charities’ accounts
    • re-defining a “larger” charity to be those with a gross income over £500,000 in the UK.

Governance

  • ICSA guidance for lead charity trustees: The Chartered Governance Institute has published guidance aimed at those charities registered and operating in England and Wales who employ staff or undertake activities that would warrant the additional assurance of a lead trustee to provide specific support and guidance to the board or others. It also advises that for small charities with no (or few) staff, it may be more pragmatic that specific areas of the charity’s activities are divided between the trustees on an ad-hoc basis. However, in such cases the delegation of authority and powers should still be formally agreed and regularly reviewed by the board.

Property and Planning – November 19 Summary

  • Property Maintenance of historical buildings – Historic England has published practical advice on repair and maintenance on its website. It covers issues including:
    • Protecting against flooding
    • How to save energy
    • Living in a listed building
    • Maintaining an older home

Adult Social Care – November 19 Summary

  • Benefits freeze to end: Working-age benefits such as universal credit and jobseeker’s allowance will rise by 1.7% from April 2020, the Department for Work and Pensions has confirmed.

Health and Safety – November 19 Summary

  • Charity care home death: We reported last month that a charity responsible for a Midlothian care home where a grandmother fell down the stairs to her death had pleaded guilty to health and safety violations. The HSE has now published an update on this case.

Charities and Charity Law ( incl. Safeguarding ) – October 19 Summary

Charity Commission/DCMS updates

  • Report on charity fraud: The Charity Commission has published a report on the biggest fraud risks to charities, following a study in which over 3,300 charities took part. Over two thirds of charities (69%) think fraud is major risk to the charity sector and internal (insider) fraud is recognised as one of the biggest threats. However, the findings also show that charities are not always recognising their vulnerability and are not consistently putting basic checks and balances in place. The research found that:
    • over a third (34%) think their organisation is not vulnerable to any of the most common types of charity fraud.
    • over half (53%) of charities affected by fraud in the past two years knew the perpetrator
    • 85% of charities think they are doing everything they can to prevent fraud, but almost half do not have any good-practice protections in place
    • the gap between awareness and practical action poses a threat to charities’ valuable funds, and to public trust and confidence in the sector.

The report recommends that charities:

  • introduce and enforce basic financial controls (for example have at least two signatories to bank accounts and cheques, undertaking regular bank reconciliations)
  • make sure no single individual has oversight or control of financial arrangements
  • encourage staff, volunteers and trustees to speak out when they see something they feel uncomfortable about.

Safeguarding

Click here for the Almshouse Association Safeguarding training

Data protection

  • The ICO on data protection for charities: The ICO – via the Fundraising Regulator – has published a blog outlining its top data protection tips for charities and third sector organisations. The blog discusses:
    • supporting people accessing their data
    • keeping people’s data secure
    • being transparent about people’s data
    • preparing for the unexpected
    • data protection and Brexit

 Click here for the Almshouse Association GDPR training

Property and Planning – October 19 Summary

  • Heritage preservation: MHCLG has announced a new campaign to empower local people to nominate heritage buildings which are important to them and reflect their local area and identity. The new campaign will challenge every single local authority across England to draw up lists of buildings of significant historical and cultural value to an area, ensuring important local monuments are no longer left neglected and unloved. Local people will be empowered to nominate heritage assets which are important to them and reflect their local area and identity, supported by a team of heritage experts, funded by £700,000 to help 10 English counties identify areas which need protecting. To support this, Historic England will launch a national campaign on local identity getting the country talking about what defines the country’s heritage. In addition, a local heritage champion will be appointed to spearhead the campaign and encourage councils to increase local listings. A speech by the Secretary of State, Robert Jenrick, announcing the campaign can be read here.
  • The Duty to Build Beautiful: Policy Exchange has published a collection of essays on embedding the need to build “beautiful homes” within UK policy making. Greg Beales, Campaign Director at Shelter, argues that social housing should be at the forefront of the Government’s push for beauty and better design.
  • National Design Guide: MHCLG has published the National Design Guide to illustrate how well-designed places that are “beautiful, enduring and successful” can be achieved in practice. The National Design Guide sets out the characteristics of well-designed places and demonstrates what “good design” means in practice. It forms part of the Government’s collection of planning practice guidance and should be read alongside the separately updated planning practice guidance on design process and tools.

Housing – October 19 Summary

Regulator of Social Housing (applicable to charities that are Registered Providers only)

  • Statistical Data Return details social housing rent levels: The RSH has published the second release of the Statistical Data Return 2018-2019. Two of the findings are bulleted below. For the full report click in the link above:
    • a reduction in the average rent for general needs social housing in England, with a significant difference in rent levels across regions
    • private registered providers of social housing with 1,000 or more units/bed spaces have reported an average net rent of £95.12 per week for the general needs rental stock (excluding Affordable Rent and intermediate rent) properties that they own. This is a reduction of 1.3% since 2018; however, increases in service charges have meant gross rents have seen a lesser reduction

Parliamentary updates

  • Housing, Communities and Local Government Committee – long-term delivery of affordable and social housing: : The committee questioned witnesses from housing associations, looking at factors which impeded the building of social and affordable rented housing, as well as various proposals for systemic reform. Issues reviewed included:
    • Factors impeding house building, Conversions to affordable rent, Rent certainty, Social rent grant funding, Government schemes, Shared Ownership Right to Buy, Homes England, Local authority house building, Land costs, Housing Association mergers, Availability of land, Affordability pressures and criteria for delivery of housing, Right to buy.

The Almshouse Association has previously submitted evidence, please see links below:

Social Housing Inquiry 17-19 Publications

Almshouse Association submission

Health and Safety – October 19 Summary

A cautionary tale for the wider sector.

• Health and Safety Executive (HSE) fines charity: The HSE has fined the Sheffield Countryside Conservation Trust for safety breaches after a 46-year-old woman was knocked unconscious by a falling tree and her four-year-old grandson received minor head injuries. The Trust pleaded guilty to breaching Section 3 (1) of the Health & Safety at Work etc Act 1974 and were fined £3,000 and ordered to pay £1,000 in costs. HSE inspector Eddy Tarn said that the “use of signs and banksmen to warn members of the public should have been in place… This incident could have easily been prevented if a site-specific risk assessment and method statement had been used”.

Useful Links below:

Standards of Almshouse Management, Chapter 4 Health and Safety

Almshouse Association Health and Safety Model Policy

Almshouse Association Risk Management Policy

Miscellaneous – October 19 Summary

As you are no doubt aware, a General Election has been called for the 12th December 2019. This is an excellent opportunity for you to highlight the wonderful work your almshouse carries out, to prospective candidates, especially if sitting MPs are standing down.

If you need any further advise, please contact us and we will be happy to assist where we can.

Charities and Charity Law ( incl. Safeguarding and Fundraising) – September 19 Summary

  • Regulators announce changes to SORP (Statement of Recommended Practice): The Charity Commission announced that the three regulators – the Commission, OSCR and CCNI – plan to change the way the Statement of Recommended Practice (SORP) is developed so that it better meets the needs of users of charity reports and accounts. A new process for developing the SORP is intended to be in place from 2020. The Commission announced changes such as:
    • Reforms to the SORP committee to encourage constructive challenge, better stability, and better representation of small charities and funders
    • The introduction of a new engagement process whereby seven stakeholder groups will be set up to work in partnership with the SORP committee.

Safeguarding

  • Fee changes for DBS checks: From 1 October 2019 the Disclosure and Barring Service (DBS) announced they will be reducing the fees for DBS checks, following a review of fees:

The fee for the Update Service will remain the same, at £13 per year. The fee for an Adult First check will also remain the same, at £6, and Standard and enhanced volunteer applications will remain free-of-charge.

Fundraising

Property and Planning – September 19 Summary

  • Commons Briefing on recent changes to S106: The House of Commons Library published a briefing on the recent changes to planning obligations, the appeals process surrounding them and how planning obligations interact with the Community Infrastructure Levy (CIL).  The briefing reviews when planning obligations can be used, the pooling of planning obligations and disclosure of viability assessments. 

Housing – September 19 Summary

  • Housing need: The National Housing Federation has published a report “How many people need a social rented home?”. The report found that 8.4m people in England are in some form of housing need and 3.6m (43%) of these would have their needs best met by social rented homes. The Federation called for £12.8bn a year over the next 10 years to build 340,000 new homes – including 145,000 new social homes – and believe housing associations are key partners to deliver these much-needed homes.
  • Homes for later living: A report by the Home Builders Federation argues that building more homes for later living which provide safety and security for older people could save the NHS £2.1bn over 10 years.

Adult Social Care and Support – September 19 Summary

  • TV Licences: Age UK has called on the Government to ensure protection of free TV licences for over75s following a public petition. Age UK has also published detailed information on TV licence concessions.

Environment and Energy – September 19 Summary

  • Energy Redress Scheme open for applications: Ofgem’s Energy Redress Scheme, managed and delivered by Energy Saving Trust, has reopened.  The fifth round of the scheme offers charities across Great Britain the opportunity to apply for funding to support energy-related projects, particularly those that support vulnerable consumers.  Applications for the next round close on 18 October 2019. 

Health and Safety – September 19 Summary

  • Slips and trips at historic premises: In a joint project, Ecclesiastical and researchers at the Health and Safety Laboratory have produced a series of guides to help manage slips and trips at historic premises.  The guides offer solutions to problems that may arise relating to building design, inspection and maintenance, the environment and contamination, cleaning, and how people interact with the historic premises. It also provides a snapshot of the law on slips and trips.

Taxation – September 19 Summary

  • Reliefs from VAT for disabled and older people: HMRC published guidance on which goods and services for disabled people and people aged 60 or over that should have zero or reduced rate VAT. A new sub-section, 6.3.3, clarifies when builders can zero-rate their work to restore ‘lost space’ after a bathroom, washroom or lavatory has been installed, extended or adapted in a disabled person’s private residence.

Miscellaneous – September 19 Summary

Political updates

  • Ministerial appointments: Theresa Coffey was appointed as Secretary of State for Work and Pensions; Edward Argar was appointed as Minister of State for Health and Helen Whately was appointed as Parliamentary Under-Secretary of State for Arts, Heritage and Tourism at DCMS.

Appointments/mergers

  • Homes England:  Sir Edward Lister resigned as Chairman of Homes England. Simon Dudley, who was appointed Senior Independent Director by the Homes England Board on 4 July, will deputise until a new Chair is recruited. Additionally, four new members were appointed to the Board of Homes England: Mark Rennison, Olivia Scanlon, Sadie Morgan and Vanessa Murden. Short bios on the appointees can be found here.

Charities and Charity law – July 19  Summary

The Charity Commission has published the latest Charity Commission News. The contents cover:

Annual Report and Accounts 2018-19:  

The Commission has published its annual report and accounts 2018 to 2019. This includes a section which commends the Almshouse Association as an umbrella body it has worked with.

Safeguarding 

Commission invites feedback on guidance: The Charity Commission is asking for feedback on in 2018 guidance about Safeguarding. The Commission has published a short survey (approx. 5-10 minutes) which you can complete by going to https://www.smartsurvey.co.uk/s/safeguarding_guidance_feedback/

Property and Planning – July 19 Summary

Planning Updates

  • Housing for older and disabled people: the Ministry of Housing, Communities and Local Government (MHCLG) has published its guidance to councils on how to prepare planning policies for older and disabled people. The guidance sets out why these groups require additional consideration in the planning process along with the range of needs that need to be addressed. The guidance contains a section explaining the different types of specialist housing designed to meet the diverse needs of older people (such as residential care homes and sheltered housing) and does not explicitly list almshouses however it does stress that the list is not definitive.
  • Building Better, Building Beautiful: The Building Better, Building Beautiful Commission has published its interim report (with a final report to follow by the end of the year) which examines the fundamental reasons for ugly developments and public mistrust. It also calls for communities to be given an earlier say in the development process, encouraging greater use of master-planning rather than communities engaging in town “planning by appeal”. Key recommendations include:
    • Councils to have confidence in “saying no to ugliness” – with authorities celebrating examples of bad schemes they have turned down and used as examples to encourage beautiful design.
    • Any financial support from Homes England and local councils for a development should ‘aim for beauty’ with more work required to understand how this might be achieved and measured.
    • Improved and earlier public and stakeholder engagement in the design standards councils set developers in local plans so they can demand better quality.
    • Urging different layers of local government to come together and set out a vision for development which reflects the local geography, culture and economic priorities.

Health and safety – July 19 Summary

Clarifying Approved Document B

The Government announced its intention to clarify fire safety guidance under the Building Regulations in May 2018, following the publication of the Hackitt Review. A consultation paper was published shortly afterwards and the Government has now announced its response to this consultation. The clarifications introduced as part of this process have not added or amended any technical requirements; however, the format has been adjusted to make it more navigable and Plain English text has been added to some sections. 

Taxation  – July 19 Summary

Charity Tax Commission report

The Charity Tax Commission, established by NCVO under the chairmanship of Sir Nick Montague, a former Chairman of the Board of Inland Revenue, has published its final report: Reforming charity taxation: towards a stronger civil society.  The report calls for an overhaul of the reliefs offered to UK charities and makes a series of recommendations, many of which focus on encouraging donors to use Gift Aid, including a single Universal Gift Aid Declaration that to cover all charitable donations by the donor in question. Unsurprisingly, the report also calls for a comprehensive review of VAT for charities, arguing that it could help address the anomalies in the current system.

Appointments – July 19 Summary

  1. Conservative Party: Boris Johnson has been elected as leader and subsequently became Prime Minister, replacing Theresa May. He has announced a number of changes to his cabinet, with a new Chancellor (Sajid Javid), Home Secretary (Priti Patel), Culture Secretary (Nicky Morgan), Secretary of State for Housing and Communities (Robert Jenrick) as well as other changes at MHCLG. Andrea Leadsom is the new lead at BEIS and Theresa Villiers takes over at Defra. Rebecca Pow appears to have retained her heritage portfolio as parliamentary Under Secretary for DCMS. There has been no confirmation yet about the Minister for Civil Society or Treasury Minister responsible for charities and the voluntary sector
  2. Liberal Democrat Party: Jo Swinson has been elected as leader, the first woman to hold the role in the party

Open Consultations – July 19 Summary

Consultation on revised 2020 rent standard (RSH)  – the Almshouse Association has submitted a response to this consultation.

Charities and Charity law – June 19 Summary

  • Update on reporting serious incidents: The Charity Commission has made changes to the procedure for submitting serious incident reports on behalf of the trustee body. Charities can now use the Commission’s online form. The Commission has also issued a privacy notice explaining how it processes personal data when you report a serious incident using its online form or template for bulk reporting. The notice is supplemented by the Commission’s main privacy notice, which provides further information on how the Commission processes personal data and sets out your rights in respect of that personal data.
  • Report on Oxfam GB: The Charity Commission has published its report into Oxfam GB following allegations of misconduct in Haiti in 2011. The specific findings of the inquiry can be found here and the Commission set out its decision to use its powers to issue Oxfam GB with an Official Warning and Directions under Section 84 of the Charities Act 2011. Of significance for Almshouse Association members is the section on wider lessons for the sector. In this the Commission gives a clear warning that “no charity is bigger than the people it serves or the mission it pursues”. The Commission encourages trustees to actively understand the risks to their charity and to make sure that these risks are properly managed. It also stresses that trustees must be willing and able to hold the executive to account regardless of the size or complexity of the charity. The section concludes “Charities must never lose sight of why they exist and must demonstrate how their charitable purpose drives everything they do, and most especially how they respond when things go wrong”.
  • Comments by the Chair: The Chair of the Charity Commission, Baroness Stowell, has given a speech at Charity 2020 in which she emphasised the need for charities to adapt to the pressures of today in order to fulfil their potential in the future. Charity status: Separately, in a BBC radio interview, Baroness Stowell warned charities that they should not be complacent noting: “I say to any institution on the charity register… don’t argue the reason why you should continue to have this status is because you’ve always had it”. Among the topics discussed was the tax status of charities including public schools.

Property and Planning – June 19 Summary

Selective licensing: MHCLG has published the outcome of the independent review of the use and effectiveness of selective licensing. The report finds that selective licensing is an effective tool when implemented properly, and identifies a range of areas where the operation or implementation of selective licensing schemes could be improved. There is a dedicated section to almshouses and other charities and concludes: “This review supports such the introduction of exemptions for purpose-built student accommodation that follows a Government approved code and non-profit charitable residential institutions ( Almshouses) that are not registered social housing providers”.

Please refer to the Almshouse Association’s latest news article on Selective Licensing

Environment and Energy – June 19 Summary

  • BEIS (Department for Business, Energy & Industrial Strategy) workshops of energy efficiency: The Government has committed to look at a long-term trajectory to improve the energy performance standards of privately rented homes, with the aim for as many of them as possible to be upgraded to EPC Band C by 2030, where practical, cost-effective and affordable. With a view to a consultation in the autumn of 2019, BEIS is exploring policy design options and will be running regional stakeholder workshops in England and Wales this summer to discuss options – details here.

Click here for the current Almshouse Association advice on Energy Performance Certificates

Taxation – June 19 summary

  • Council tax: The former leader of West Lindsey District Council is calling for the authority to cut taxes for residents of almshouses. Councillor Jeff Summers believes the facilities could be helped further by being exempt from council tax, or seeing it cut sharply. Separately, MHCLG has published guidance on paying the right council tax which includes advice on the various exemptions and when they apply. The guide explains how each bill is set and how individuals can confirm whether or not they are paying too much in council tax.

Miscellaneous – June 19 Summary

  • GDPR – one year on: The Information Commissioner’s Office (ICO) has produced a report reflecting on the impact of GDPR in its first year. The paper sets out the work undertaken by the ICO as part of its Information Rights Strategic Plan as well as covering its visions for the future.

The Almshouse Association offers members online training on GDPR Essentials that can be accessed here.

  • Recruiting older volunteers: The Centre For Ageing Better has published a free guide to help charities recruit a more diverse pool of older volunteers, warning that if the sector does not adapt the number of volunteers could fall.  Age-friendly and inclusive volunteering has been published this week as part of Volunteers’ Week. It offers help to organisations so they can avoid missing out on the talents of people in later life and gives examples and recommendations to recruit and retain older volunteers.

Charities and Charity Law – May 19 Summary

Charity Commission updates

  • Cyber-crime: the Commission has published an alert which provides information and advice to charity trustees about cyber-crime and how to report it. This follows the Government’s Cyber Security Breaches Survey 2019 which revealed that over two thirds of high income charities had recorded a cyber breach or attack in 2018. The vast majority of those affected (80%) had been the result of phishing attacks (i.e. fraudulent emails). The alert contains advice on how you can protect your charity and how to report cyber-crime and fraud.

Fundraising

  • Future of Fundraising: A new report from the Institute of Fundraising and PwC ‘Fundraising for Impact’, looks at the current priorities and decisions that charities are taking around their fundraising activities. The research, based on a survey of over 100 fundraising charities of different sizes, explores fundraising income and costs, how charities are investing in fundraising, key fundraising challenges and their views about fundraising in the future.
  • Guidance on refusing donations: The Charity Commission’s Director of Policy Planning and Communications, Sarah Atkinson, has confirmed that the Commission is planning to issue a ‘guidance tool’ for trustees, to help them when deciding whether to return or refuse a donation. The announcement came as part of an article for Governance & Leadership magazine (subscription needed).  The article states that anyone with comments on this matter should get in touch via guidanceandpractice@charitycommission.gov.uk to tell the Commission what type of support they would benefit from.

Housing  – May 19 Summary

Homes England updates

  • Bidding for Community Housing Fund: Homes England has updated its guidance on bidding for the Community Housing Fund. The supplementary information provided for bidders contains a series of FAQs which now provide the most up-to-date information.

Regulator of Social Housing (RSH) updates

  • Consultation on 2020 rent standard: RSH has launched a 12-week consultation on a revised Rent Standard that will come into effect from 1 April 2020. The consultation comes as a result of the Secretary of State for Housing, Communities and Local Government’s Direction to RSH, which was published in February 2019, following the Government’s consultation in autumn 2018. The consultation closes on 30 July 2019.

The Almshouse Association will be responding to the consultation. If members have any comments or information they would like to contribute, please email ChrisTargowski@almshouses.org

Political debates and questions on housing issues in ParliamentP

  • Specialist housing for older people: Members of the House of Lords have discussed the provision of suitable social housing for older people following a question tabled by Baroness Kennedy of Cradley. Lord Kennedy of Southwark, who asked the question, drew the house’s attention to his relevant interest as a trustee of United St Saviour’s charity (an Almshouse Association member).

Taxation – May 19 Summary

HMRC updates

  • VAT Guidance updated:How VAT affects charities (VAT Notice 701/1) was updated by HMRC on 1 May in relation to its guidance on mixed sponsorship and donations.
  • Making Tax Digital for VAT:HMRC has updated VAT Notice 700/22: Making Tax Digital for VAT. One of the most important changes for charities concerns charity fundraising events. Here HMRC has taken steps to relax the digital links reporting requirement. A charity fundraising event can include a number of supplies that would need to be recorded on a VAT return. Charities may find it difficult to meet the strict digital record keeping requirements for events run by volunteers. Therefore, HMRC will accept that charities can record digitally all supplies made relating to the event as if it were a single invoice, and all supplies received can be treated similarly. This relaxation only varies the requirements on maintaining records using functional compatible software. It does not change any other record keeping requirements set out in VAT legislation.

Employment- May 19 Summary

HR/Staff issues

  • Stress at work: A survey of Unite members has revealed widespread stress related illness and mental health issues among people employed by charities and NGOs. The confidential survey by Unite found that 80% of respondents said that they had experienced workplace stress in the last 12 months, while 42% said they believed their job was not good for their mental health.

Charities and Charity Law – April 19 Summary

Charity Commission

  • E-mail addresses for the Charity Commission no longer contain ‘.gsi’ as of 1 April. E-mails sent to addresses containing this will not be received.
  • The 2019 charity annual return service is now available. The Commission has also updated the document that lists all questions in the 2018 and 2019 annual return service.

Dated 18-04-19

Housing  – April 19 Summary

1. Housing Ombudsman report on complaints handling for landlords

The Housing Ombudsman has published the first in a series of reports aimed at helping landlords improve their services and complaints handling. The report, entitled Room for improvement: Spotlight on repairsfocuses on complaints about repairs and includes a section on good practice for landlords. The ombudsman notes that responsive repairs were the largest category of complaint it received in 2017-18 making up 37% of the total. The series is likely to provide a useful source of information going forward as it is based on the experience of the ombudsman and the complaints it receives.

Dated: 28-03-19

NOTE: Whilst trustees of almshouses are not officially classified as landlords, the report detailed above can be helpful with regards to Best Practice processes and procedures in the maintenance of almshouses and how to deal with complaints.

2. Regulator Of Social Housing (RSH)

(applicable only to almshouses that are Registered Providers)

Regulating updates: RSH has produced a new document entitled ‘Regulating the Standards’ which sets out the approach it takes to regulation, what providers can expect from it, and how it ensures that standards are being met. The three main changes are:

  • From April 2019, RSH will carry out In Depth Assessments (IDAs) for the largest and/or most complex providers on a biennial basis instead of the current period of once every three to four years. It will also programme a structured update meeting with these providers in the intervening non-IDA year.
  • RSH has reinforced its expectation that boards take ownership of their organisation’s stress testing and ensure they understand the impact of economic cycles as well as one-off shocks on their businesses.
  • RSH has listed the different scenarios where it may issue an interim Regulatory Judgement where a provider undergoes what it considers to be a significant constitutional change or group restructure, including a change in ownership or other change of control.

Dated: 28-3-19

3. Community-led London Housing Panel

The Mayor of London and Trust for London have announced plans to form a new housing panel to shape the capital’s housing policy. The new London Housing Panel will give up to 15 voluntary and community sector organisations a formal way to engage regularly with the Mayor, GLA, and other decision-makers on housing issues affecting Londoners. The Panel will be made up of groups representing a wide range of perspectives including social housing tenants, homeless households, leaseholders, students, and private renters. The Panel will set its own agenda, which could include estate regeneration, the private rented sector, or students’ experience of housing in the capital.

Dated: 11-04-19

Adult Social Care – April 19 Summary

Universal Credit and rented housing

The Department for Work and Pensions (DWP) has published updated guidance for landlords on Universal Credit and rented housing and guidance about 2019 changes for social landlords.The document provides private and social sector landlords with information about Universal Credit to help them understand what they can do to help their tenants prepare for:

  • their move to the single Universal Credit benefit payment
  • making payments of their housing costs (rent) direct to their landlord themselves

DWP has also invested £39 million into a new ‘Help to Claim’ service provided by Citizens Advice and Citizens Advice Scotland for Universal Credit claimants.

Dated: 04-04-19

Note also: Current Issues – Claiming Universal Credit – lessons learned

Employment (applicable only to almshouses that employ staff) –  – April 19 Summary

1.Increases to national living wage and national minimum wage

  • 1 April 2019 saw increases to the national living wage (which applies to workers aged 25 and over) as well as the national minimum wages.  Click here for details on the changes  
  • In addition to this, as of 6 April 2019 employers must now (a) provide payslips to all workers, and (b) show hours on payslips where the pay varies by the amount of time worked. The Department for Business Energy and Industrial Strategy has published guidance on this here.

2. Increases to statutory payments and limits including sick pay and maternity leave

As of 6 April 2019, the following payments and limits have increased:

3. Automatic enrolment: minimum contribution increases and pay

The minimum contributions required of both employers and employees into automatic enrolment workplace pension schemes increased on 6 April 2019. The Pensions Regulator has produced an overview which explains who this applies to, what the increases are, and what to do if you are using a pensions scheme which requires different minimum contributions. There is also additional guidance on what employers need to do to set up these increases.

4. Employment Rights (miscellaneous Amendments) Regulations 2019

These regulations contain three key changes:

  • They extend the right to a written statement of particulars of employment, and therefore the associated enforcement provisions, to all workers (it currently only applies to employees).
  • They lower the percentage required for a valid employee request for the employer to negotiate an agreement on informing and consulting its employees from 10% of the total numbers of employees to 2%.
  • They see an increase to the maximum level of penalty available for aggravated breach of a worker’s employment rights from £5,000 to £20,000.

The increase in fines came into force 6 April 2019 whilst the remaining parts of the regulations will come into force 6 April 2020.


Heat Network (Metering and Billing) Regulations 2014 Consultation – Draft Response

The Government is seeking views on proposals to amend the ‘Heat Network (Metering and Billing) Regulations 2014 to ensure consistency with Energy Efficiency Directive requirements, and to extend their provisions to all heat meters for consumers on heat networks.

These regulations will impact all almshouses that are considered to be ‘heat providers’. To view the document in full, please click here.

The Almshouse Association has formulated a draft response to the government consultation around ‘Heat Network (Metering and Billing) Regulations 2014: proposed amendments’.

We invite all members to read the draft response to the consultation and submit any comments or queries, to Head of Policy and Engagement ChrisTargowski@almshouses.org by 5pm on 20/01/2020.

Further information on Heat Network Regulations can be found on our website and on the government website https://www.gov.uk/guidance/heat-networks.

Posted 9th Jan 2020


Almshouse Meetings

Don’t forget to let us know about your local and county almshouse meetings so that we can advertise them on our website.

The Inaugural London Almshouse Group Meeting being held on 6th February 2020 and hosted by Nigel Lucas of Charity of Elizabeth Jane Jones has just been posted up. To view details, please click here

To view all meetings, please click here

To advertise your meeting, please send details to karenmorris@almshouses.org


Christmas comes early for 645 almshouse residents!

Staff at the Association have been busy posting out Christmas vouchers to 645 almshouse residents who are all aged 90 or over on 25th December 2019 !

That’s almost 200 more than were posted out last year! The presents are the legacy of a benefactor (whose wishes were to remain anonymous) who left money to the Association with the express wish that we invest the money into a fund to provide Christmas gifts for elderly residents of almshouses at Christmastime.

The Association’s Tracy Markham (left) personally delivered one such Christmas gift to 92 year old resident, Mrs Mary Hallam (centre) who lives in the Lodge Close and Richard Biggs Almshouse in Hurst. Pictured on the right is Trustee, Geoff Harper.

Mary was thrilled with her voucher and plans to spend it all on her favourite dark chocolate!

The Almshouse Association would like to take this opportunity to wish our our members, who work incredibly hard all year round to provide warm, safe, happy homes to all their residents, a Very Merry Christmas and a Happy New Year!